Residence Inn by Marriott Minneapolis Maple Grove/Arbor Lakes 11655 Arbor Lakes Parkway North, Maple Grove, MN 55369

"Everything was good except that I had to wait for an hour after travelling, during the check in as I was early (2 PM). Lot of breakfast options but the bagels were hard as rock, must have been wrapped properly, the fruits should be cut into even more small pieces and also cooked oats must have been placed instead of packets as people might not have time to cook in the morning, I was in a rush to my office and had to grab a banana for this reason."

"My wife had her Prada and YSL sunglasses spirited from our room. Reported loss to the hotel management and NEVER heard back from them. Made several follow-ups and still didn't hear back from them."

"My first stay, December 8 - December 12 was fantastic. McKenzie and Latisha, both front desk employees, were incredible. They were kind, helpful, funny, and made staying here an overall better and more pleasant experience. Considering the many alternative options in the area, I would circle back to this hotel in the future based on the quality of accommodations and the enjoyable interactions with the staff members. Letisha and McKenzie made us feel at home. Great employees and great ambassadors for Marriott."

"I have a mixed review. The hotel itself was fine - we stayed in a 1 bedroom suite for one night as we were passing through on a road trip. We have stayed at many Residence Inns and this was a newer one which was nice as some of the Residence Inns are getting quite tired. It was also conveniently located to some shops and restaurants as well as a decent walking path. However, we had a very poor experience with the front desk and housekeeping. We checked out and within a few hours realized we had left a new kindle e-reader on the bed. We immediately called the front desk and gave specific information on the room number, description of device and where it was left. I was told housekeeping would check and they would call us back within the day. After no call back, we tried again the following day and once again were transferred to housekeeping to leave a message. This went on for a week and finally we got a manager and refused to be transferred. They basically said they had no record of finding anything and that they "prided themselves on good communication". There was no real apology or justification for lack of calling us back. It was clearly our mistake to have left a device in the room but in my experience, if you call immediately, most hotels are great about checking and holding the item. In this case, we didn't even get the courtesy of a call back to let us know they couldn't find it. We were then told that "well the housekeeping manager left during that week so things were more difficult". Of course, that just made me think the housekeeping manager left with a nice new kindle!!"

"We travel often and end up staying in a lot of hotels. This one far exceeded my expectations. The sound didn't carry like it does in most hotels. We were there for 6 nights and only 1 night did we hear any noise. We slept great. The rooms smelled brand new. Everything was very nice and fully stocked! We will definitely stay here again if we're in the area."