Wyndham Burnsville Nicollet Inn 14201 Nicollet Avenue, Burnsville, MN 55337

"We rented a party room for the family. Christmas party and had the hotel cater. The space was exactly as described and worked perfect. Our whole family was able to be together. The food was wonderful, we had a taco bar. The food was great and this was a wonderful way to do a Christmas party. No cleanup, no cooking, central location."

"Charged a bogus $29 and they can't tell mw why. I will have to dispute with my bank. Rooms were clean service was just ok."

"Nice hotel. Having the fridge and microwave in the bathroom was a little weird, though. Maybe not all rooms are like this? Ours was room 332."

"I will never stay at a Best Western ever again. This has single-handedly been my worst hotel experience. It started at check in, when they told me they would charge me pet fees for my service dog, despite showing them the card for my dog and my medical documents. My service dog aids in calming me down during extreme panic attacks and PTSD episodes. They can legally ask me two questions about my service dog, and they didn't - rather, they were insistent that he was a pet. The manager is arrogant, rude, and should not be in customer service. He's implied that I'm a liar, told me to get a lawyer, and then tried manipulating the situation to say that *I* threatened a lawsuit. The manager has told me several times that they will not be refunding any pet fees, and that is their "resolution." My ticket has been open with customer relations for over a week, without actual resolution. They also ruined my best friend's wedding. Her wedding coordinator with the hotel was changed several times. The wedding coordinator she ended up with told them that she wasn't a huge fan of wedding planning, and it showed. Despite my friend being extremely methodical, organized, and having this incredible binder including pictures with how she wanted things set up - hardly anything was done correctly. She and I were down in the ballroom early in the morning on her wedding day, fixing everything. The wedding coordinator didn't arrive until noon and her ceremony started at 3:00. It was a disaster. The staff did not go around to fill up waters or check on any of the guests. If I remember correctly, she said she was charged $3,500 for using their venue and services. Unbelievable."

"Super smelly hallway with a creepy "Shinning" vibe. I cant understand why the mini fridge, coffee maker and microwave were in the bathroom. Gross place to store food and drinks. Overpriced restaurant for what we received. Food was not very good. My husband's walleye and mashed potatoes had no flavor. Terrible, tiny $10 old fashion. But maybe I'm biased because I'm from Wisconsin? The pool is not kid friendly. Any child under the age of 6 would have difficulty. There was only a ladder, no stairs, entering the pool. The hot tub was only partially filled. The water barely covered your legs while sitting. The only positive is the beds were somewhat comfortable. The hotel customer service was good too. We won't return next year when we return to the area for the Renaissance festival. Hoping to find a more kid friendly hotel next year."