Henson Village Apartments 909 West Tonto Street, Phoenix, AZ 85007

"If I could give this place a zero, I would. Moved here two years ago, pay full price and not on housing assistance. I pay too much to live In this dump. Two weeks after I moved in, we had roaches. I am a clean living neat person, I was DISGUSTED. Homeless people dig through our trash. My water heater breaks on and off, called maintenance several times about it, they come out and reset the breaker. That’s it. It took 20+ calls to the office to get someone to come replace the heater element, and it still breaks. Now, the neighbors right across from us are drug dealers. People are coming at odd times of the night and they got raided by the police right before Christmas. Swat team and everything. Eventually were released and are right back to dealing again. Kids don’t even want to go outside anymore because of them. Last night on NYE, they were shooting their guns into the air, maybe 10-20 rounds. Unbelievably dangerous and stupid. If you love roaches, no hot water, terrible maintenance, criminals, homeless people, and being scared every time you come home, this place is for you!"

"I moved here with my mom and our apartment was infested with roaches when we first moved in, our lease is almost up and we still have roaches. My mom has tried everything and the roaches are still there. The office staff is horrible they never answer the phone and if they do they hang up on people. They have and exterminator that comes out every Tuesday but he doesn’t even spray he comes in with this little thing he sprays for like 10 seconds and then he leaves. The kids break glass in the back where the covered parking is. I don’t not recommend anyone moving here it’s is horrible. I repeat don’t move her. Don’t fall for there little gimmick it looks nice but as soon as you move in the roaches will come."

"For the price, I liked this complex. However, if I had paid more in rent I would have been unhappy. Below are my pros and cons. Pros: Quiet, I never heard my neighbors Private entry Newer central air system Newer appliances (plus W/D in every complex) Nice carpeting Plenty of parking Close to DTP Nice looking buildings, I like the way the buildings are set up to only have 4 in a building, made it feel more private Low rent Cons: Staff is terribly unorganized and unhelpful. When I first moved in it took almost a month to get a working mail key despite often calls/emails into the office. Though that was the longest I waited for anything, I had similar experiences with every issue I had to bring up to the office EXCEPT the time my AC broke (they fixed it immediately). The train!! I suppose it would depend where in the complex you are, but I lived next to the tracks and I worked from home and that train has the loudest horn I've ever heard. It would blast it's way through anywhere from 8am to noon every week day, including holidays. Pool had no furniture. Was told when I moved in that they were "ordering new furniture" but I lived there a year and never saw anything. Pool was also dirty. I only swam in it once, and never went back. Homeless people are around, I went out to take out my garbage once and found someone dumpster diving. I never ran into a rude or invasive one, though. Though it's a neighborhood of hard working people, there was the occasional unsavory character. The surrounding area is poor-er , as well. All in all would live there again, if I wanted to live in the DTP area. Again, you kind of get what you pay for."

"Worst apartment complex i have ever seen. If I could give a no star for this property rating I would. If you move here expect a long wait period (3-4 weeks) for maintenance and when they finally do show up, they will tell you that they have to get a specialist to do it. Their dumpsters are really disgusting, they are always overflowing and make the complex look poorly un-kept. The grounds are always trashed like the maintenance does not care what the property looks like. The pool has a sign that states that the gate will automatically lock after 8pm. Nowhere does it say that the pool will be closed early on Saturdays or all day Sunday, which is when most people would like to use the pool. But you are free to use the gym everyday of the week which a lot of people go and break equipment that you will also have to wait for a long period of time to be fixed. The only time that they care about their property and tenants is when there is and investor coming to inspect units."

"These are very nice homes...however, they are right next to the rail road tracks. The leasing process is the most retarded thing I've ever been through. We already gave our notice to our current apartments and have been waiting for our final approval which has taken over two weeks and now that we are ready to move out and have no other place to go they tell us we can move in until two months from now! The women in the office act like every day is their first day on the job, and apparently no one in the office knows how to answer a god damn phone!!! There is no waiting list and when someone says they will call you back, they are lying through their teeth. I am irate and would love to doll out some legal recourse but my lack of finances prevents me from doing so. Look elsewhere! This place is the worst kind of bulls**t. The incompetent, rude, lying, time wasting kind! This is the worst day my family has had in months, look elsewhere. Yours truly, a very angry husband."