Holiday Inn Express & Suites Phoenix-Tempe, an IHG Hotel 670 North Scottsdale Road, Tempe, AZ 85288

"I really love the location of this hotel per the proximity to Tempe Town Lake for getting a morning run in! However, the proximity to the interstate as not so great, it's SO loud to the point I thought my window was actually open. That said, the noise from the interstate did not disrupt my sleep at all but if you're sensitive to that this may not be the place for you. Beyond that, the room itself was comfy and spacious. The microwave in my room did not work very well so that was disappointing. The parking lot was a little small but it looks like they're doing some work on it and if the trucks pulling trailers didn't take up 8 spots it wouldn't be so bad. All in all I really liked this hotel and would consider staying here again."

"All in all this IHG location is wonderful but it needs to fix some problems! It's amazing that a number of people were waiting until check-in at 3pm because the rooms "were not ready", then at 3pm- they are ready? Why aren't the room "prorated" for occupancy? Also used the lobby restroom that cannot be locked from the inside and another person entered while it was being used?? NO paper towels?"

"Shortsighted management decisions. After checking in, I realized that the freeway was about 100’ from my window. I’m a light sleeper, so I asked for another room. They moved me to a room with an air conditioner that had a really loud on-cycle. I explained that I have a heart condition, sleep is really important and could they move me. The only other room they had was back in the freeway side. I asked if they could just check me out and cancel my reservation and they said no, only the manager can do that. Who was unavailable on a Tuesday at 3:30 PM. After finally speaking with the GM, a few hours later, the gaslighting and deflection began, as he said the air conditioner was fine because the room had been occupied the previous two nights, and that I could have looked on a map and seen they were next to a freeway. Basically, I was the problem. I should call IHG to complain - wow. He did mention that this was an old of Best Western converted to Holiday Inn Express - so buyer beware. The hotel staff was very nice and tried to help, but they were constrained by policy."