Wyndham Phoenix Airport/Tempe

"I’LL start off with the good. We were in a newly redone room. It was very nice, beds and pillows were comfortable. But when we went to take a shower there was pubic hairs all over the shower wall. I was able to catch the cleaning lady and she came and cleaned it for us. Checking in was a nightmare. The lady told us we had no reservation. I pulled our email up and showed her it and then she said “oh it’s because you booked on Expedia.” I said no we didn’t we booked directly through you, it clearly states it in the email. Then she said they had 2 reservations in our name. I gave her the confirmation number I had and she said “found ya.” Then she said just for tonight. I said no we’re staying until Wednesday I needed it for 3 nights. She checked us in gave us our keys and then fast forward to Tuesday. Our key didn’t work to get in the room. I went to the desk and the guy was a jerk, he said we checked out already and blah blah blah. I said no we are staying until Wednesday and my card was charged until Wednesday. He finally fixed it and gave me my key back. Fast forward to today, Friday, they are trying to double charge my credit card! Thankfully my the credit card company isn’t allowing it to go through and stopped my card and issued me a new one. But if I had to stay again I definitely would not"

"Andy, the front desk gentleman, was awesome. He's the reason for the 5 star on service. The bar/restaurant is very mediocre. For the price of the rooms, the bar food was worse than the snack shop. I suggest going elsewhere unless you're desperate. They should really up their menu and quality, especially for the price."

"I will focus on the positives of this hotel; the room has a nice little balcony, which I really enjoyed sitting on. A lot of hotels don’t have this. Staff at the front counter were very nice, friendly and accommodating. The room has flooring instead of carpeting, which makes it feel much cleaner. The bathroom has been updated. There is a small fridge, microwave and coffee maker. There is a hotel restaurant, but is only open for breakfast between 630 and 9 AM and reopens for dinner around 5:30 PM. There are some meal options between 15 to 20 minute walk away. Including Denny’s and a subway shop. Lots of convenient parking. The negatives are the location as far as it being advertised as an airport hotel it’s not that close to the airport you do need to get Uber or some other transportation to get you to and from the hotel. The air conditioner is a bit loud, but I couldn’t turn it off because the room would get much too hot as the hallways are not air-conditioned. There was a bit of a smell in the room not sure from what perhaps a previous smoker. The bathroom water tap had too much pressure in it, and it was easy to get water all over the counter and myself. The toilet was lacking in flushing power. In conclusion a pretty decent hotel."

"Don’t stay here!! We stayed for one night. When we booked it told us there was a free airport shuttle- that’s NOT true. We had to find and pay for our own ride. We booked a 2 double beds room and when we got there the person told us they already filled our room and only could provide 1 king bed- FOR 3 ADULTS. For that inconvenience they gave us free breakfast. In the morning we went down to breakfast and it wasn’t even opened up and nobody was working- they told us the person didn’t show up to their shift so they were trying to figure it out. Not to mention there was something disgusting stuck to the door frame of our bathroom door in our room and it looked like poop that’s been stuck there for a long time. Will not be staying here ever again especially for that price."

"Front desk staff was good and efficient. Our room had a lot of things that weren’t working correctly. Our tv didn’t work. Our wall fan didn’t work which made it get hot at night. Our door didn’t work correctly we had to wrestle with it multiple times. We also had no control over the thermostat. I stayed at a cheap hotel at the Grand Canyon and i had none of those issues there. I probably could have asked for a another room but by the time i realized nothing worked we had already unpacked all of our stuff."