Extended Stay America - Phoenix - Biltmore 5235 North 16th Street, Phoenix, AZ 85016

"Needed a room just until our flight the next morning at six. We would have only stayed until 3:00a.m. so we tried to tolerate some of the less desirable things at first. We checked in at 3:00p.m. lobby smelled like cat pee. Pet friendly, so kind of expected it to not be perfect. Room had an unpleasant smell, no sheets, pillows or blankets for the pull out couch. Trash had not been taken out from the last person. We finally just left when we saw a roach crawl on the counter. Not offered a refund or even given an apology when we said we were leaving because it was dirty and saw a roach."

"Wish I could rate this a -100. This was the worst hotel we ever stayed at, it was so bad that I cancelled my next reservation. Didn’t understand the pet fee. My dogs were freshly groomed and now I’m scared they may have fleas. The tub drain look like it went to hell. There was no drain catcher. The carpet was dirty like it hadn’t been vacuumed definitely not shampooed since before COVID. Actually the entire hotel carpet was dirty. Under the bed hasn’t seen the light of day since the hotel opened. The stairs had cigarettes and food on them. No dishes not even a cup which defeats the purpose to have a kitchen if you can’t use it. The money I spent wasn’t worth it. I felt cleaner sleeping in the car. Recommend don’t stop just keep going. You are better off at a rest area."

"The Extended Stay has remote phone services as we needed a late check-in; this was difficult to get to the place before 12 midnight. The operator said to get there. Luckily we did arrive at 1158pm. The coffee is good. Simple breakfast would be a great option if we are too late to have groceries or cookware.. Overall the check in was easy. Thanks staff."

"Ashley, the 'manager', was very rude to me; I don't think she should be working with the public...I understand policy, but there's a way to speak to people, & there's a way to escalate problems; Unfortunately, Ashley thinks it's okay to kick people down & out while they're sick...When I called corporate to complain about this location, the call kept getting disconnected; The man I spoke with claimed that Ashley said I was screaming & yelling in the lobby today...I told him to speak to Natalia (Natalie), a coworker who saw the whole interaction, & ask her if I was screaming & yelling. I don't like being LIED about. I didn't even raise my voice. I will be contacting the Better Business Bureau to let them know that Ashley is dishonest; I will also be reporting on the number of health code violations I've witnessed since being here. All I said to Ashley was that it was rude to wake customers up if they've already paid! That does not equate to me raising my voice & creating a scene. God witnessed everything, so it's up to Ashley if she wants to blatantly lie & defame my character. I do not yell in public, so if she really said that I did, she, like all liars who slander others, will be met with some Karma. Btw, this place was absolutely filthy when I moved in...I had to get my own vacuum & clean 3 times before it looked semi-livable; I'm unable to breathe well because of the nasty conditions of this place. I wanted to leave weeks ago, but unfortunately, I've been stuck because of the storms affecting travel, so now, at the last minute, Ashley decides I have to leave by tomorrow because I called her out for being rude. I'm disabled, which I told her, & I'm sick with stomach ulcers to the point where I can barely eat; When I told Anna, she literally rolled her eyes. This place was one of the worst, most unwelcoming places I've ever stayed at. Not one employee called me about the violent tenants next door, even after I called the police on them for what sounded like severe child abuse. Tenants slam doors all day, & the cops are here a lot. This place is not safe for children, & rude people smoke in their apartments. Misty was one of the only people that was nice to me. Anyway, if I were you, I would go somewhere else & stay away from this place; There's a reason why there are MANY 1-star reviews. God knows I did not raise my voice to Ashley. Now, I'm stuck packing at the last minute & having to limp on a foot that's made of metal...I'm also sick because of their asinine policy of waking people up to rescan their debit card when they've already paid! As I suffer & limp in pain, God is watching all of the evil people who slander others...Knowing that He will bring justice to all liars & slanderers gives me some hope that Karma will come back to get Ashley for being so disgraceful & for leaving me homeless at the last minute. All of my pain...you will receive it back tenfold for throwing me under the bus & kicking me out. Instead of focusing on how unsanitary & unlivable your hotel is, instead, you attack a sick disabled person who is now homeless...You'll be hearing from the Better Business Bureau & possibly my lawyer soon."

"Desk managers were helpful, cleaning staff was a bit prickly but did their job well. There were quite a few bugs in the room that I had to kill each day. It would be nice if they stocked their bathrooms with more basic necessities. However having a full size fridge and kitchenette made a big difference in the food budget."