Hampton Inn & Suites Phoenix Downtown 77 East Polk Street, Phoenix, AZ 85004

"There is a 60 dollar a day parking fee. There is no restaurant in the hotel. The free breakfast was good. The area is dangerous. Carry your bear spray."

"My loved one was recommended this hotel for a conference in a town she had never been in before. And it had nearly turned into a nightmare if not for a friend. A few days prior to the trip to this hotel I attempted to pay for the stay with my card over the phone with customer service, but I was told that this was not permitted. That payment can only be made after the stay and cash was allowed. No mention of incidentals at this time. So I gave my loved one the cash balance of the stay to pay for the stay. When they arrived they called me in a panic, fearful that they were going to be put out on the street because this hotel wanted not only the balance of the stay on a card but $200 more than the room to cover incidentals. So here they is with a considerable sum of cash in a town where she doesn’t know anyone and no hotel room because of a policy that doesn’t appear to be known to anyone until you arrive. Thankfully, they received assistance from a friend to get my loved one into this hotel. I tried to call customer service while my loved one was trying to come up with more money. They were helpful in that they tried to find my loved one another hotel that accepted cash. They couldn’t tell me if it had the same policies as the one we were currently dealing with. In conclusion, better make sure you have double the money what your room stay is. Hell, triple if you expect to eat because they will want all you money on hold until you check out. ***Update to your reply I am not able to review you again*** Don’t be insulting. I know it’s common practice to hold a deposit for the room. Your policy also held the entire room rate as well. No one does that. I tried to pay in advance for the room, but your policy did not allow it. NO ONE DOES THAT. Customer service was no help. What would have been helpful is to speak to someone at your counter, but you haven’t made that possible. You hide behind a customer call center. Get real"

"Nice room and large shower. Room was pretty clean but there were heart shaped little glitter things in hall, and my room, the whole time. Obviously not vacuuming every day or even 2-3 days. Didn't love the potatoes at breakfast. Was debating about four or five stars but decided on four because front desk was never friendly and there was no acknowledgement of diamond status or proactive giving of the welcome gift I was entitled to."

"Great location in the heart of downtown. Hotel had a QR code with restaurant recommendations. Wish they were a bit clearer about the parking situation or even validated parking (even if this means a higher nightly rate) They offer valet parking at $40/night, but feel free to park in a ramp of your choosing. The fact that there is no onsite parking is why they are cheaper than the Hampton inn in midtown Phoenix. Daily breakfast was decent with the main option changing daily, and good options. The room did have a broken curtain that wouldn’t go up, but maintenance got to it quickly when alerted to the problem."

"The location of the hotel is within walking distance to see The Suns play at Footprint, as well as tons of really cool restaurants. We were in town for a Ravens game and even the drive from the hotel to State Farm Stadium was a breeze! The rooms are great, the view from the rooms, not the most spectacular, but that’s also not what we were there for. The staff, however, were amazing! From the people at the front desk to the valet, extremely friendly, helpful, and made the experience that much more enjoyable!"