Chapman Collision Scottsdale

"Overall as a Ford dealership, this location is the best in the Scottsdale area for collision repair and overall service. They have a good size staff so they’re able to do service without a long delay as you’ll find other locations. Everyone I have met at the collision ctr and the service location have always been positive and easy to work with."

"Chapman collision Center did an excellent job on the repairs. It was a minor rear end collision, low, speed impact, maybe a 5 mile an hour impact. I feel like a good customer service from them, and I would recommend you consider Chapman collision center for repairs of your vehicle. They were courteous Anytime I had contact with them. Either in person or via the phone."

"I am deploying with the Army and was hit two weeks before leaving, so I was on a time crunch and had very limited availability due to training. The Chapman collision facility was incredibly helpful in my figuring out my situation. The front desk workers were super nice and informative. CODY WAS THE MAN. He was incredibly nice and approachable. He was always available to call and was always updating me on my vehicle’s status. He went above and beyond in his customer service. He even took the time out of his busy schedule and buffed out some scratches that were on my car for free! Super convenient process, the enterprise next to the shop even dropped off the rental and picked it up from the shop. I am super thankful to Cody and the other hardworking individual’s at Chapman. Thank you everyone at Chapman for your kindness and help."

"I am visiting from out of state and was sadly rear ended. Chapman was the highest rated bodyshop within a 50mile radius and I see why. Gabe was my advisor and provided clear and timely communication. The quality of the repair is outstanding and my car looks just how it looked when I drove it off the lot. Overall I would highly recommend Chapman collision."

"My 2016 Lexus RX350 was unfortunately hit on the Rear Passenger door by another driver who wasn't paying attention during lane change. I picked Chapman Collision because they were near my house, had Enterprise Car Rental Across the street and had solid reviews. Upon visiting the facility. The lobby was very nice, included drinks and coffee. I was greeted by the nice receptionist and the body shop estimator Gabriel. Both were extremely professional and a pleasure to work with. Got an estimate done, insurance approved got an appointment scheduled to turn in my car to the body shop. A week later, I got my car back and found some issues with the vehicle. 1) The Front Passenger Door and Rear Passenger doors do not close properly, in addition to this. The interior and exterior door handles was making loud popping noises. I immediately took it back to the body shop and they immediately took it to the back and made some adjustments. Door handle popping noise was resolved, The Rear door was able to be closed, the front door was not able to be closed. I had to take the car back 2 more times to resolve the door not closing properly. They were able to resolve the issue on the third try after speaking with the manager. 2) Exterior of the car when returned back to me was clean but the inside of the car was caked in dust all over. I was not expecting the car to be flawless but it was quite the amount of dust. 3) Rear tail lights, rear bumper, rear passenger door trim, front passenger door all have panel gaps now. When I shut the front passenger door, the entire front passenger door, including the side mirrors shakes loosely as if the door wasn't rebuilt back correctly. Overall, the body shop and the people are super nice and professional and a pleasure to work with but misses the home run with the quality of body work. This may be an isolated incident. I don't know..."