NAPA Auto Parts

"I got in over my head on a battery swap. Fortunately this place was a short walk away and Jan did an outstanding job helping me find exactly what I needed!"

"She didn't know what a blinker bulb was. She even typed it in and showed me that her system couldnt find blinker bulb. Scrolling slowly over several non-turn signal bulbs before I comment "I don't think any of these bulbs are for your turn signal." Then she proceeded to patronize me for not using the exact words turn signal light. Then when I asked about my account info I had made just made the last time I was there. I was just inquiring if I needed to provide a phone number or an ID or something to pull my account up. Then for some reason she thought I meant a business account even though I was giving them a first and last name. As if my name was a company name. After having to grab another equally as unhelpful and tactless employee. They finally realize that I'm just trying to use a personal account and check me out. I've never had such a simple auto store pick up turn into such a big deal. Or any purchase in recent memory. I'll be taking myself to autozone next time to avoid the headache. Even if that means paying more."

"Ordered a torx bit that cost 13.48 on their website over the phone. On the phone they said it will be 13.48 when they receive it, and will call me when it is in. It came in today so I went to get it. “Your total is 31.86”. I needed it so I did not make a huge deal. But really? When I showed her the website and price she said, “oh I’m not sure why it says that”. I hate being a “Karen”, but dang, just a joke."

"I spoke with Jan a few months ago regarding a radiator. I wish I could get service like this everywhere, definitely much more helpful than most. I ultimately purchased from Napa online as there was a 20% off and free delivery deal that made the name brand radiator competitive with lower quality or possibly counterfeit units found elsewhere. But it was the helpfulness of the staff and willingness to source the part that made me choose Napa. Update: Not sure why the owner of the store feels this was not the experience they wanted me to have. If the concern is why did I buy online instead of at the store, I forgot to mention that at the time I called there was a shortage and the Denso I wanted wasn't immediately available. A week or so later it came available online with 20% discount and free delivery, saving me a long trip. I do hope this does not reflect poorly on the staff, I think they're the best. In closing, I'm completely satisfied with my experience and will shop there again. -Ken"

"Today I had purchased 2 premium control arms with hardware. Once I arrived at the Scottsdale location the man at the register gave me an open box item missing all hardware. I asked to refund he said he couldn't because I had paid cash, then closed the store. After leaving every Napa location near by had been closed. I was left without receiveing any help. If the man wasn't preoccupied with the woman behind the counter he may have noticed that the product I had ordered was incomplete and I could have gone elsewhere avoiding any issues. Now my vehicle must wait another day."