Van Chevrolet Service

"Four days after buying my 2011 Corvette, I received a “Service Electrical System” message. I dropped it here for two weeks and they produced a left headlight bulb replacement for me. … Not even five minutes down the road the same message came up. In this infuriating moment, I also noted my gasoline tank being completely drained with the gauge resting on the red “E.” I proceeded to take my car back to the dealership. After two more weeks with no update, I begin to suspect that the dealership may be taking advantage of my car by going for a joyride. I demand to see the odometer and gas tank level but they refused. Since this service is part of a vehicle sale, I apparently have no jurisdiction over the car I am paying north of $30,000 for. I may have just patiently waited longer, but they promised me an update on the “diagnostic” today, which they forgot about or did not bother to follow-up on - I am mad."

"Wouldn't recommend shopping for a car here. Been nothing but hassles, work not being done and causing damage to my vehicle after finally getting them to follow throughout a "we owe you" since the brakes were worn at time of purchases. After buying a 2022 hyundai tuscan, the salesman was supposed to call and set up my brake repair. Never happened. Spoke with a sales manager(patrick) and he assured me he would get me set up for Monday. Drove down there when he told me and no appointment made and no parts ordered. After Kosta(services manager) tried telling me I shouldn't even bother changing the brakes when I drove down there, I insisted I get them done. Since Patrick refused to answer or return my calls after dropping the ball, I spoke w/ a general manager of sales and he rescheduled me for the following Monday and said he'd do a free alignment as well(should've been done before selling it to me). After leaving w/ my car, I checked the paperwork and no alignment done and they left me w/ some scratches and a deep gouge on my shifter panel. Hands down the worst new car experience I've had. Lies, work not done, lack of return calls, new damage... just an awful experience"

"I was told, “bring your car in we aren’t that busy.” Saturday late morning. I called Monday morning and they hadn’t looked at my car. I called Monday at 1:20pm and they state they’re just now looking at it but have no information yet. I gave them the code of the issue and pretty much guarantee it’s a failed Thermostat. This dealership seems to need better time forecasting and automation with their service processes. I am not seeing a reason to go back to this place when local auto places are more communicative and efficient. My friend who owns a Mazda said the local dealership had a quick walkthrough video assessment within an hour or two of him bringing it in. I don’t understand why a dealership wouldn’t prioritize the assessments so that the customer can have a better idea as to what’s going on and make a decision as to what they want done. What if the customer declines the services after holding the car for 48+ hours."

"I have been a loyal customer at Van Chevrolet for several years. However, my recent visit to your dealership has left me extremely disappointed, prompting me to bring a serious matter to your attention. During my most recent service visit, I had the unfortunate experience of dealing with Service Consultant Eric Sterling. I regret to inform you that his conduct was far from satisfactory. Mr. Sterling exhibited a high level of arrogance, was unhelpful, dismissive, and, in our interaction, he not only demonstrated a lack of courtesy but also made derogatory remarks. To add to my dismay, he abruptly ended our conversation by stating he didn't have time to deal with my concerns. As a customer who spent $6300 on the service of my vehicle, I expected a much higher standard of customer service. Mr. Sterling's behavior not only fell short of these expectations but also left me feeling thoroughly disheartened with the overall service. Regrettably, I am contemplating making this my final visit to Van Chevrolet. I believe it is crucial for you to investigate this matter thoroughly and take appropriate action against Mr. Sterling for his unprofessional conduct. Such behavior is unacceptable and tarnishes the reputation of your dealership. I sincerely hope that you treat this matter with the urgency it deserves and take the necessary steps to rectify this situation. I trust that you will conduct a fair investigation and implement corrective measures to ensure that customers are not subjected to such disrespectful treatment in the future."