AAA Scottsdale Auto Repair Center

"The initial issue was a broken alternator. Tow to the center was fine. The alternator was fixed, and the truck was returned. The new alternator did not work and was replaced under warranty without issue. The issue arose when receiving my truck back. They tried to explain to me the issue was the battery. They told me the batter that I had installed was the wrong size. I had the same battery before for the 3 previous years and had no issues. I checked with O'Reilly's Auto part where I purchased the battery and checked with the manufacturer, and they assured me the battery size was appropriate. The mechanic insisted I had the wrong size battery and that all my lights and problems would return if I did not replace it. They also listed a bunch of new issues that were not mentioned in the inital inspection when the alternator was replaced the first time. They also tried to charge me a $109 diagnostic fee if I did not replace the battery. I told them to put the old battery back in charge it and I would pick it up. I did not get charged the diagnostic fee, and my truck has been working just fine. This mechanic did decent work, but tried to push me into services that were clearly not needed."

"Will deserves a raise!! He is very nice and always explain things very thoroughly. He has to deal with everyone taking out their frustrations w the mechanics and handles it well. Thank you Will!!"

"My truck is my lively hood. It’s old. It’s beat up. It has a lot of miles. But running, it’s worth about $100k a year. It died. I tried to fix it myself and failed. I hired a mobile guy and he disappeared like a fart in the wind. I had it towed here. It wasn’t cheap. It wasn’t easy. It took them 10 days to get it hammered out. They even got one diagnoses wrong. Regardless, I CANNOT say enough. Don Tropepe dug his heals in and was determined to figure it out. With prices, interest rates and inflation, I was not interested in a new truck. Still, management made the ethical call and expressed concern about the costs involved in repairs exceeding the value. But I made it clear I wanted it fixed. Don spoke to me for 45 minutes trying to gather any information that could help him figure out the challenge. I thought the conversation useless, but he said, “No. you gave me ideas of what to look for.” His stubbornness to NOT FAIL was greatly appreciated. In getting the truck back, I can easily say, this is the best it has run in memory! He restored performance and power I simply accepted was gone from a truck with 320k miles. IF YOUR VEHICLE IS YOUR LIVELY HOOD. IF YOU DEPEND ON IT TO SURVIVE. IF YOU WANT FRANKNESS AND CANDIDNESS ON COST AND VALUE. DO NOT HESITATE. Bring it here and ask for Don and his team. What every they’re getting paid, it’s not enough! BRAVO ZULU!!! JOB WELL DONE!!! It wasn’t cheap. But it was worth every damn red cent."

"Driving testing for somebody one of their drivers pulled out with a van like a crazy person without stopping and almost killed me. I called and made a report with this location and I have a copy of the license number and the time of the person driving the vehicle. Hopefully they'll do something about it and call me back about this so I can take this review down. Super dangerous"