Car Beyond Store

"Product seems to be fine. Customer service, not so good at this point. Just got two of them only need one. No one wants to talk about returning anything, phone calls as well. Let me update that, I received a call after my original post from what sounded like a very polite and helpful young lady. I'm grateful, that's is all wanted. Thank You."

"DON’T BUY! To anyone looking to buy a Ram 3D logo on Black Bilet trailer hitch cover, I'd recommend not buying this product ..SEE PHOTO...I ordered the item which is a Ram hitch cover from carbeyondstore..Within a three weeks the screws were rusting and bleeding on the cover. I was told that the vendor claimed that they had accidentally used the wrong screws and after some time received a replacement after shipping the defective one back. Within two weeks it did the same thing. I've sent in a request for a refund and have not received a response from Car Beyond as of today . At this point I'm expecting to just absorb the loss. Not sure how they're able to keep selling this item. Bobby P"

"I am not really a big person on reviews, but here it goes! I have two experiences with car beyond store and both have been great! First experience I had was purchasing a black plate for my Buick. The plate was a little expensive, so I bought one to start to see the quality. I called in a dealt with Colin, he set me right up and had a plate to my house in two days. The plate came and it was nicer than expected. So I ordered my second plate, this time I called in and dealt with an employee named Trenton. Same experience, it was great, quick, and easy. I will be returning very soon. Keep up the great work guys. -Danny"

"I never post reviews, but I am so dissatisfied with my product and the customer service, that I felt I should share my experience. The license plate frame I received is nothing like what I ordered. In addition to it being visually different, it's so much longer from top to bottom, that the bottom of it rattles against my Grand Cherokee's hatch. It's larger than a standard sized frame and doesn't fit in the recessed area on my hatch like it's supposed to. For that reason I cannot use it. Car Beyond asked me to email them pictures for the manufacturer to review. Why is the manufacturer involved? I didn't buy it directly from the manufacturer, otherwise I'd be contacting them. I bought it from Car Beyond. It is the responsibility of Car Beyond to stand behind their products. They admitted the manufacturer is different but they will not admit to it being different than what's on their website. Take a look at the pics, it's impossible to say the frame I received is the same as what's on their website. Car Beyond will respond to this review and say that I should have inspected the item prior to putting it on my car. They will be unable to resell the item which is why they don't want to take it back. If they sent me the wrong item, it should not be the customer who ends up losing. It's the seller's fault for not updating their product on their website if the manufacturer and product changes. It should not be my fault, regardless of if I "used" for two days. They shouldn't try to resell the product anyways. Would they try and "trick" the next poor customer who buys this item? It's terrible customer service to not stand behind their products. It's too bad too because they have some great items on their website."

"I ordered from this company on Amazon. Quality was not as described and item did not fit my vehicle. After requesting a RMA number for return......Tom and Grant from Car and Beyond called my personal number they lifted from shipping info provided Amazon!! I called Amazon and was told that is a clear violation of Amazon policy and they would handle it. Amazon service is great.....shopped on their site for years and NEVER a problem, returns yes, problems with sellers like Car and Beyond, never. After I posted a negative review on Amazon site, Tom at Car and beyond denied my return request and canceled my RMA request. WTH? I will stick with Amazon, but only orders "fulfilled and shipped by Amazon." Lesson learned!!!!"