Chop, Block & Brew at Harrah's Ak-Chin 15406 North Maricopa Road, Maricopa, AZ 85139

"We arrived on time for our reservation and was promptly seated. The hostess brought us our water and said our server would be right with us. We patiently waited for about 15-20 minutes, and no one came. I watched as others were sat and helped, but we weren't. An older couple, who must've been regulars, then sat down behind us and were immediately served, and I knew I had to bring this to someone's attention. I flagged down the hostess to ask her about it, and she brushed me off and said our waiter would be with us. A different waiter came and said she would help us because the other girl was with a big party, but asked me to hold on while she went back to help the older couple that was sat after us. We order quickly, the food comes out, we had to wait a few minutes more for the soup, no big deal, we were asked if we needed anything else and that was the last time we saw our waiter until I had to flag her down for the check. This was extremely poor customer service, especially compared to how the older couple that came in behind us was being serviced. Several members of the staff were consistently at their table, including managers, and yet no one stopped by our table to even see if we needed anything else. This was my first, and likely my last time visiting this establishment. I can understand regulars coming in and being treated great, but the lack of service to anyone not a regular was completely unexpected and unprofessional. One could say that from the uncaring, dismissive nature of the hostess and her brush off, to the unbelievable lack of service, was because we were 3 African American women, but maybe that is just a coincidence. At no point were we rude, not even when others were serviced before us. The inquires were with a smile and thank yous. The food was good, but I will not return to a place that lacked basic service etiquette. If you are not a regular, expect subpar service, your waiter never checking in on you, and maybe a refill of your water. I'm usually a great tipper, but in this instance, given the failure of everyone involved, understandably, nothing was left. Not the first impression I hoped for, but quite possibly the last impression they'll be able to give me."

"Best steaks in Maricopa. We gather here quite often when family visits the casino. Every time the service and food have been great. Not only for adults, but I often eat here with 4 small kids, and they feast on the appetizers. I would recommend for anyone looking for a quality meal and time together."

"Shout out to Josh Santos for helping us. Great customer service. Give this man a raise. Thanks Josh you made our experience a very awesome dining experience!!!"

"Outstanding meal and great service. Everything was cooked to perfection and very flavorful. The meatloaf was the favorite. I especially loved the creamed spinach and creamed corn as well. Prime Rib and bone-in ribeye were delicious. Laid back atmosphere in front of the casino with good ambiance. First night we sat at bar area and was very comfortable. Second night we sat in main area near kitchen, also very nice setting. Full wine menu. Not many by the glass options, but the ones they had were good. Good bottle selection of very good wines."