BMO 1630 South Wells Avenue, Meridian, ID 83642

"Amazing service. Staff is very friendly and knowledgeable. They will know you by your first name and take the time to understand your needs. You are treated like family here. I am very glad this is who I bank with."

"First if I could give them lower than 1 star I would. When they were BOW i was pleased with their service and assistance. Since they moved to Bank of Montreal they have been a mess. As hard as the local folks at the branch try to help they cannot overcome the corporate stupidity. I had three fraudulent actions on my account and tried to get into contact with the bank to stop them. They totalled just under 5k. There was no way to mark them fraudulent in the app. No person answered the phone when I called the national number, and my personal Bankers hands were tied as they refused to discuss it with him and said they could only speak to me?! He is their employee?!!! Anyway long story short it has been a month and still no resolution, looks like this is how the crooks get away with stealing your money! If you have an account there, close it and run!! Not worth the hassle or the time."

"Lots and Lots of money....easy deposit or withdrawal...friendly staff always there to help. Experienced staff can with all your financial needs from money transfers , lending , savings , home loans , car loans , checking accounts...and all your needs"

"I've had a long standing relationship with Bank of the West. As a California customer, their number one goal was excellent customer service. We moved to Idaho about 1.5 years ago. First thing I did was order checks. For the first time I was charged $15.00 and didn't receive the checks. Went inside to the Wells branch in Boise. The person behind the window stated, I'll order checks and going forward you will be charged $15.00 on you this account. Currently I have three checking accounts and one savings all linked together carry a large sum of money. I've never been charged for checks before but, now they are stating the one account is being charged a fee for checks. Why is it, that don't have to stick with the agreement we made when I opened the account or what they sold me on? I ask the teller to advise the manager if they decided to charge me, I would close my account. I've never been charged until I got to Idaho. He states, I'll call you back and ask for my number. Well, he didn't call back and when I called directly to the branch today. They was two more $15.00 charges. He said, I ordered the checks and the company they out source to must have made a mistake. I requested the charges to be taken off. Bottom line, Bank the West would rather loose a 20 year customer with a large balance then wave their $15.00 fee. I use to love this Bank and now, not so much."

"Went in to pay/deposit rent check written to management company with the same acct number we've used every month for over 2 years. Today the teller takes it over to a gal at the desk, they whisper and scowl for nearly 10 minutes and then he comes back and says he can't take the check because the acct number belongs to the management co owners personal acct but check is made out to his business acct. If the two accts are connected why is it an issue that I didn't have the business acct number?! I tell him this is the exact way we've brought it in every month for over 2 years, so YOU call your client and tell him YOU are refusing his payments. The gal at desk comes over and proceeds to tell me they would never accept the check with that acct number as is... Again I say, well you have for over 2 years so you call your client and tell him why. She basically said I was lying. She was not friendly at all... Said she was sorry they had been inconsistent before, I said no you're inconsistent now. She walked away to whisper and scowl with someone else. The teller (poor guy) was trying to be helpful, called their client told him it can't go in personal acct got permission to put in business acct and deposited the check. I am very glad they are not my bank, I would be furious if my bank was so rude and difficult to someone making a payment to me. As if paying overpriced rent isn't stressful enough we get to now worry if the bank is going to be rude and difficult about it every month. That blonde gal was snotty about the whole thing from the beginning. Wish I could give negative stars. I haven't been talked down to or experienced bad service like that in a long time. Shame!"