Ross Dress for Less 225 West Canfield Avenue, Coeur d'Alene, ID 83815

"Our cashier Trinity really brightened our day with her wonderful personality!"

"This is the typical Ross experience, very hit-and-miss for inventory, but sometimes you get lucky and can save a ton of money. I got cold weather base layer underwear for half of what they sell it in the "farm stores", and nice thick bath towels for less than the big box places.. But no decent Levi's jeans or Sketchers shoes in my size on this trip."

"Great place to buy clothes and random items at a discounted price. I picked up some decent luggage here for a good price."

"This store has declined so much in the last few years. I don't go in very often - usually to see if they have something for holiday decor for a party or to check out shoes. Also the candle selection :) I went in recently and my God. Busy of course, I get that. CDA is exploding. But I was surprised to see employees dressed like complete slobs. I saw one girl wearing a flannel about 3 sizes too big and hair that looked like it hadn't been washed in two weeks. Another person wearing chucks, jeans and baggy tee shirt. Are you that hurting for employees, corporate got rid of a dress code? I don't even understand the mentality. I see kids dressed better working at Hot Topic. Remember when people had to dress with some modicum of hygiene and semi-professional attire? Ah the good old days. The lines were crazy, with only two cashiers (yes workers are scarce) but then two employees literally standing to the side, talking and observing the long line. One finally says - well I'm off to lunch! And the other disappears. Leaving the two to continue fending off the horde. How nice. I remember when I worked retail back in the day, if it was busy, it was all hands on deck. And I get it's hard when you're slammed and you probably hate life, but having it show outwardly and verbally to customers is just bad. One of the girls with her "I'll help the next person in line" sounded like she was calling people over to talk funeral arrangements. I've never heard someone sound more depressed about having to take another customer. I also don't think I saw her smile once during the entire time I was in line until I left. The other girl was completely dead to people trying to talk to her. I saw multiple people try to engage in conversations while she was ringing them up, and she didn't even respond. It was awkward, you could tell. I got the funeral girl. She might as well had a sign on her forehead that said "FML". Said "Hi" and "Have a nice day", but never smiled. Thankfully it was a very quick purchase. You two may need a new line of work. It's just so sad if you go back through the reviews from four, five years ago. People posted pictures from inside the store and complimented how clean and professional it looked. How great it was to shop here. I do remember when there were adults that used to work here. I remember someone once getting me a cart and saying "I saw you holding some things and thought your arms might be tired haha" Super sweet. I'll never forget that. And people used to say hi and ask if you were finding everything ok. Now if you speak to someone, they act like they might instantly combust on the spot. I used to laugh snobbily when my brother in Spokane talked about how gross his Ross was on the Northside. Well. . . Ross has been around for decades, along with TJ Maxx, Marshalls, and other discount retailers. They're a staple. My younger sister used to work at a Ross. But I guess now with online shopping, managing a Ross just isn't something to care about anymore. I haven't see the same decline in the other stores. Maybe it's a corporate management thing. I don't know. No pride in working, no pride in professionalism, no pride in customer service. Sad."

"Clean store, well-lit parking lot. The store was clean and well-organized. Didn't seem to be too many people to help at 9:30 at night. Didn't have a very good selection of men's casual shoes. I would have given five stars if there was more help and more selection of men's casual shoes."