JOANN Fabric and Crafts 200 West Hanley Avenue, Coeur d'Alene, ID 83815

"Cute decor but as a the customer service is abysmal. They don’t abide by their own companies return policies, and many of them are flat out rude."

"Large selection of goods, abysmal customer support and help. I am not a craftsman, but I had a personal project I wanted to try and start. I wanted to make a nice multi-ribbon bookmark but could not find, out of their inventory, what I was trying to look for. So I spent a good 10 minutes wandering to try and find an employee for help because, frankly, I don't know what I am doing. Couldn't find anyone. So I go to the cashier's trying to get help only to be met with vague directions and an attitude of hesitance to help. Again, I am not a craftsman so I went to Joann hoping to find help and instead couldn't get an employee to help me to save my life. What is the purpose of a brick and mortar crafts store if there is no staff to help someone with crafts? Why shouldn't a person just buy what they need from Amazon and then look up YouTube tutorials if a craft store isn't going to support or do the bare minimum help for someone looking to get into crafts?"

"Absolutely love love love this store yes they are expensive in certain areas compared to michaels and hobby lobby but the service is absolutely amazing wish they had more knowledge of the products they sell but progress not perfection"

"A very good fabric and craft store. The majority of their products are for sowing, but they do have glue, foam, and miscellaneous items that are great for projects and children."