Park Edge Apartments 8201 Renner Road, Lenexa, KS 66219

"My wife and I are a young couple moving from an apartment with a current mouse problem attempting to find a new apartment without any signs of pests. We saw the show room and applied for 120 dollars followed by a 250 admin fee for a 2 bed room 2 bath apartment, without seeing the apartment we would move into. Called to see the apartment we would move into and do a deep investigation to make sure we were not placing ourselves into a poor situation. Immediately found potential signs of roaches from either the previous tenant or the building as a whole. Backed out before signing the lease and when requested the admin fee be returned, was told it was nonrefundable and that we did not give them a proper chance to clean the apartment before we moved in. Obvious signs of roach feces underneath the bathroom sink in both the guest bathroom and the master bathroom. Steel wool behind the oven in the kitchen and big hole behind the cabinets in the kitchen. Would have hated to know where I would be if I had seen the apartment AFTER they had cleaned it. Avoid at all costs, not a trustworthy complex."

"Overall we love the location and layout of our apartment. They have remodeled, and have had quite a few staff changes during our time here. We have been struggling with allergens in our apartment since we moved in and have contacted them multiple times for remedy and were blown off. We now know it's mold and are getting the run around currently. Excuses about staffing, etc. Our health is at risk and we have talked to long time residents and we are a bit worried now."

"DO NOT LIVE HERE. When we moved in two years ago, issues that we had were solved quickly. However, since the new management has started, no one in the office seems to know what they’re doing. Work orders were not completed with emails noting they were short staffed and emergent work orders had priority. I can understand being short staffed for a month maybe even two. But almost 6 months of being short staff since the new management started. Come on. During move out, I had a confirmed date with office staff via email and when I went in a couple weeks before move out they said that they couldn’t honor that date because they were off. When I showed them the email nothing was done to resolve the issue; they just said they wouldn’t be in office and we would have to find another date. I was starting a new job in another state and worked very hard to be on top of checkout and had to change my work schedule to make sure we could checkout on their time. After checkout, we received multiple calls later that week asking about when we were moving out (after we turned in our keys). In addition to these issues, when we lived here we paid for amenities we didn’t receive. We paid for a trash service and the past few months they just didn’t come. When I brought this up, neither the trash company nor the apartment complex would refund our money for this service. The trash company said that they billed the apt complex and the apt complex said they had to pay the trash company so I was just out of luck. We stopped leaving our trash out at night because rodents would get into it and then we would have to clean it up because the trash company didn’t take it. The pool has also been closed for several weeks at a time for maintenance and it is advertised that it’s a year round pool. Office staff are very absent minded and truly do not care about their residents. I would not wish for anyone to have to live here. One last note: if you do decide to live here these units are not well insulated so expect to pay A LOT for heating and cooling. Additionally, if you live at an end unit there is almost no parking close to your apt unless you have a reserved spot. The previous owners required reserved spots to be every other one but new management doesn’t. They only care about the money they can bring in from the VIP spots."

"This place was great when we first moved here however, in 2 years they have changed hands 4 times. Very short staffed for the amount of work that needs to be done to several units, including our own. In addition, we have multiple (double digit) work orders that have not been noted let alone addressed since March. Also, there are 4 vacant apartments in our building that were gutted because of a small fire and they have sat untouched and foul mold odor since first of March!!!"

"Wow! I only moved out because my adult daughter (moved on with her life). I don’t think there was a one bedroom available in time for me. Best place EVER!!! Best staff, great community communication and activities. No problems with my apartment that I can remember. In fact, my son is now 21 and will be living on his own and he said …Park Edge! My daughter loved it there, as well!!! I absolutely love the tornado shelter and the guest suite there!!!! So awesome!,"