WoodSpring Suites Kansas City Lenexa

"There is plenty of room and a kitchenette conveniently located to the freeway. A good value. I have been to other WoodSpring Suites and this one is definitely run better. The beds really need to be replaced (wirn mattresses and tilted frames). It is exceedingly close to the freeway - which wasn't an issue for us, but if you are a light sleeper, probably would be."

"First, the good: rooms are relatively affordable for the area. Beds are average quality; if you have back problems, you might have trouble, but, if not, you should be somewhat comfortable. There are plenty of power outlets. Plenty of closet space. A large bathroom with stool. Good lighting. Clean microwave, refrigerator, and electric stove. Now the bad: floors were filthy when we arrived (we used wipes to hand clean them and the wipes were black). Internet is almost unusably slow. They charge you for cleaning services, which is how they keep costs down. The beds are double sized beds. The table is very small, so there is not sufficient eating space for more than two people. There are no curtains on the window, so the room is bright at night. The phone doesn't work. And the TV only gets basic channels. EDIT: My original review stated that I disliked the hotel's non-refundable payment policy (which remains true), but I've since learned that as an extended-stay, room-rates go down for longer stays, so this policy is likely to prevent renting at a lower-rate and canceling prematurely. I would still prefer that the rate simply be adjusted at the end of the guest's stay to reflect updated rates if the guest leaves early. Overall, this extended-stay hotel is designed to be an affordable long-term option for the area. Guests should set their expectations appropriately, as this hotel is as basic as it gets."

"While the staff was very friendly which is appreciated but cleanliness is another. During my 14 day stay on the 1st night we found a roach. Contacted the front desk and was told they would call and have the room sprayed. Never happened. In total I found 5 roaches and reported it each time. During the 2nd week I was asked if moving rooms would be okay. Due to having my children there and worried the next room would have the same issue, was told they would have the room treated so I didn't have to move ALL my families things...... NEVER HAPPENED. I was in the hotel industry for over 20+ years and how this matter was handled was very disappointing. Hotel cleanliness is key no matter where you stay. Then to just ignore the issue after numerous reports is even worse. Then my dog was not going to stay for our last three days as it cost $10 a day, I was told I would still be charged the daily pet fee even if she wasn't there. That made zero sense to me so I kept her there since I would still be charged for her. I understand paying a non refundable deposit but on top of that $10 a day that they also add taxes to is a bit much. Either charge the deposit and not a daily fee or no deposit and a daily fee. As a previous general manager of an extended stay this place minus the staff was a HUGE DISAPPOINTMENT. I believe I should get some of my monies back due to my reported issue of roaches never being addressed. Please treat your entire property for bugs, clean the hallways, elevator and even the rooms better than they were. Especially for what's being charged..... Issues with room: Dirty microwave upon arrival In total 5 roaches found Dripping tub (they did fix) Floors dirty upon arrival Wifi connection was horrible Being charged for my pet if I chose to take her to family for the last 3 days of my stay to help me save money. OVERALL UNSATISFIED"

"I've been here almost 2 weeks and the staff are very very accommodating, I had a totally different experience than the other reviews of course it's not a 5 star hotel with California king pillow top mattress It's very reasonable for the price I've paid alot more for hotels that were 10x worse I have no complaints with this hotel every problem I have the staff fixes it's asap I've been in 3 rooms all 3 were clean. The beds are not uncomfortable. My stay here has been great and honestly the hotel staff actually brightens my day when I see them because everyone is so genuine and has great customers service. I would 10/10 recommend not one person here has made me feel uncomfortable and they care!"

"I was told there was a military discount when I made the reservation,but when I checked in I was told they don't offer militray or senior discounts and was charged the normal weekend rate. On a Sunday night. I was lied to during the reservation. I was expecting a much nicer hotel with a nice room for the amount I paid. I would have been better off staying at Motel 6 for $40 less. The quality was the same. The room had broken blinds on the window so the room didn't get dark. The shower was horrible. There was no water pressure and the shower head didnt even reach my shoulders. I'm not tall, 5'9. I feel ripped off. I would epect this quality from a hotel that was $40-60 / night cheaper, but for what I paid, I would expect better conditions. I will never stay at a woodspring suites or Choice hotel again. Added after response: I have already submitted a review and feedback through your website with the link that was emailed. Nobody has reached out to resolve any issues. It appears as though the response to all the negative reviews for this place is the same. It doesn't appear as if the company resolves anything. I guess this is my fault for not checking the reviews first. I was driving cross country, was tired, and needed to stop for the night. I made the mistake of solely going on the pictures provided by the company and not the reviews. Anyone reading this, do not stay at this hotel. The company lies, the customer service is some of the worse I have seen, and the rooms are dirty, falling apart, and overall horrible. Had my daughter been with me, I would not have allowed her to step foot in this place and I would have been out the cost because they specifically told me I could not get a refund if I canceled after I saw the place and didn't want to stay anymore. So I literally checked in after 7pm and was out the door before 7am in the morning in order to spend as little time as possible. Truly horrible experience and to date there has been no real attempt to reconcile the problems, even after I did as they requested and contacted them directly."