Ashley Store 530 South Rangeline Road, Joplin, MO 64801

"I had a wonderful experience at Ashley. Largely because of the salesperson I was working with, Shane Kieffer. He was exactly who I needed to work with to get my shopping done. I do not like when a salesperson follows me all over a store. Shane picked up on this immediately and let me shop around first by myself. If I had any questions, he was there immediately to answer them. He was, in fact, what I would call the perfect salesman. The store manager also came by to introduce himself and could not have been more pleasant. Overall, one of my better shopping experiences for furniture I’ve ever had!!"

"Will NEVER purchase from this chain ever again! I wasn’t expecting Lazy Boy quality but for the love of all things holy I would have made a better choice picking up a free sofa off the side of the road! There is nothing worse than low quality mixed with a horrible warranty! When things break, which they most definitely will, it will take MONTHS to get anywhere at all. Will require weeks and weeks of contacting customer service only to have the work order sent to companies that do not service your area. Followed by reps insisting the order was never created at all. Ashley’s is an absolute waste of money! Do yourself a favor and purchase from ANYWHERE else!"

"Furniture was nice I like the store and people at store but they sold us a terrible insurance policy and when I went for refund the communication dragged on and on with no refund as promised, months have gone by. The No credit for insurance as promised and no follow up just drives you crazy. And when I mean terrible furniture insurance I mean it. Had a tear they wouldn’t fix, had a stain on couch they took 2 months to show up and made me take off work to clean it, didn’t clean it, said they needed more supplies, then said couch look soiled and they would no clean it, despite just saying in person and they just needed supplies. Had I not been sold on insurance and had to deal with corporate Ashley and the insurance, would have been solid 4 star."

"We purchased a couch and love seat. We'll start at the beginning. We took delivery of the love seat 3 weeks late then the couch came 2 weeks after that. We've had structural issues with both. They said they would replace both. We got the replacement for the love seat but the couch never came. I then called about the couch, they said there was never an order and it was "out of warranty". They referred me to the 3rd party repair company who replied saying they couldn't replace or repair anything structural.We are now stuck with a VERY uncomfortable couch and a love seat that is a different shade. This company is the biggest scam out there! This is the short story, not including the HORRIBLE communication and terrible words said to me by the management, the runaround I was given and the poor corporate customer service as well as local. If you're considering buying an ASHLEY product, please save yourself the problems and go with another company!! -10 out of 10 stars! A BBB complaint was filed and the company NEVER responded! If you would like to throw your money away, you'd be better off burning it than giving it to ASHLEY! Let me go farther to say, Ashley, you can look up my order number and I'm not spending another millisecond on the phone with your HORRID customer service! Your product is TERRIBLE and the local (Joplin) sales and customer service is not any better! As a consumer, we deserve better for the prices we're paying!"

"I bought a table from John Weaver at the Joplin store. He was very helpful and answered my question's while I was looking at tables. He offered information and suggested things to consider while choosing a table. He was very courteous and patient while I was making my decision. The table was delivered today the guys were polite and efficient settling it up. Very pleased with my experience."