Dunkin' 12137 Shawnee Mission Parkway, Shawnee, KS 66216

"They left the paper you wrap meat in inside my little sister's breakfast sandwich then had an attitude like it was her fault when trying to return it uneaten."

"I waited in the drive thru for 15 minutes and kept trying to get the person's attention multiple times and I even hooked my horn several times. They would not come to the window to help. I was going to be late for work so I left without getting my order. I called and talked to the manager about it. The manager was very rude and full of lame excuses. Never going back not even to get my money back."

"Service was horrible with a cashier that didn’t talk to ask questions. They could have been mute? They just pointed at things. They had a mask on which made it more odd that they didn’t talk because she just glared and pointed. If they can’t talk and must wear a mask someone needs to paint a smile on the mask to fool customers into thinking she might enjoy life a little. From Indy and loved Dunkin Donuts as a young man. There was a counter and it was open 24."

"A staff member cut me off in line to talk with the employees behind the counter. Employees behind the counter complete ignored myself and my girlfriend. I had to ask for service then was asked to repeat my order no less than four times. The employee finished making the drinks and called out “two iced coffees with sugar and other stuff”. Both drinks were completely incorrect and absolutely disgusting."

"Placed a mobile order for an iced coffee this morning, I live about five minutes away. So I gave enough time for them to make my order. Got to the location, was asked to hold on a moment. After 10 minutes finally was helped in the drive-through. Store was not busy, they had no one but employees in the store. Lobby was empty so I don’t know why I had to wait 10 minutes to pick up my order."