Quality Inn & Suites Wilsonville 8855 Southwest Citizens Drive, Wilsonville, OR 97070

"Our check-in was informative, but we were placed upstairs without access to an elevator. With a knee injury and an infant, this was less than accommodating. On the date of check-out, our room was called at 7:50am to sign something. This woke up our infant, and the two adults as well as a sick child in our room that were all sleeping at the time. Loud slamming doors repeatedly by other guest in the middle of the night were awful. The pool is a hazard as our child skinned multiple toes on the rocks at the pool base and ended up bleeding in the pool area and needed medical attention. I would not recommend this hotel."

"BUG pics are attached below. Normally, I don't do Google reviews. I'm doing one for this place. NOTE: If you are a female solo traveler, do not stay here. I'll explain below. Details about the hotel: Bugs: I stayed in 2 rooms. In both rooms there are these tiny little flies crawling in the bathroom and in the first room on the bed. Photos are attached. If you zoom in, you can see the bug. Mattress: when the assistant mgr.was picking through the bedding where I had been sleeping, I saw the Mattress and my body heaved. Toilet: In the first room, the toilet was not fully attached to the floor and was slow to flush. I stayed 5 nights. I am an easy going low maintenance guest. After the 3rd night, my stay went NUTS due to an assistant mgr. The toilet in my 1st room flooded.The asst.Mgr. tried to put this on me and lectured me about alerting them to maintenance issues. I was like no. I asked her if the hotel had flooding issues wt those toilets. She leans back and points all over the hotel. I ask her how those ppl were treated when their rooms flooded. She says well we haven't had trouble wt THAT toilet. I said why would you think it would not fail like all the others. She put the maintenance issue back on to me. It was totally unprofessional. I give up. Go down to pack up my things. I see one of those flies crawling up the side of the bed. Take a pick and call down to let the office know that I will send them a picture. A hotel operating at the lowest bar of guest care would let me leave the room then enter to take care of the issue. Here let me stop. What this assistantMgr. is about to do not only explodes basic standards of professionalism. She is about to blow up social norms of how we treat people anywhere. Within minutes this all happens at once: the assistant mgr. enters the room, the door shuts behind her, she blocks the space between me and the other bed where my bags are, starts picking through the bedding where I had been sleeping, and she is having a one sided argument about the bug. It is a heated argument telling me I'm lying about the bug. This person charged wt keeping guests safe was creating conflict wt a guest in a closed space. Imagine this happening wt a man, a couple, a family. Yeah. I spent the next several minutes trying to stay calm and maneuver my way to to the door. As I was backing out, the Mgr. stops puts her hand on her hip and points at me, We do not have bugs and I don't appreciate you saying we do! I just kept nodding and saying ok. I made it back to my room. I was trapped in a place wt no car, a Mgr who has zero respect for for my boundaries and would be the person who I would have to deal wt if I was going to get my money back. But there is also no way I can just let THAT kind of behavior go. I also know the Mgr. who thinks she can run rampant over a guest like that has a weak general manager and an owner who runs a toxic miserable system. This turned out to be true. I really wanted to break down the owner's email it is a toxic masterpiece. The emails from the gm and owner shared the same qualities that explain why the atmosphere of this hotel is abysmal. Neither of them ASKED me what happened though I clearly established that the assistant manager needed to be held accountable. A hotel operating at even the baseline level of guest care asks questions and finds solutions. The owner told me he wanted me to feel safe at his hotel and if I didn't I was welcome to leave. If I left by 6, then he would not charge me. That gave me an hour. Let's break down how chilling his attitude is. First, I had remained chill and and kind all day. I remained the easy guest I had been the first 3 nights. I have kept all the receipts to prove this. If this hotel will not meet basic standards of guest care when it involves their employee, imagine what they will do when something truly bad starts to happen. They will gaslight you and put the problem right back on you. Women know exactly what I mean. Do not stay here. If you must, bypass the hotel if you run into any issues involving safety."

"Check in 1/6/24 3pm Got here no pool or hot tub open called before reserving and asked about hot tub the lady said yes. Only reason I reserved Young girl working front desk good attitude but lady she was on the phone with was rude and asked a lot of unnecessary questions about us. Like which room are they in etc ..why does that matter Asked for extra pillows we were assured there were 5 pillows on the bed. Got to room and looked at the pillows and the 5 pillows were like little throw pillows from a couch. So since they didn't have any extras to get us we had to go purchase a couple pillows which we should not have to do. Boyfriend went to ask for quarters for dryer and lady on phone was rude which the young lady referred to as her boss. Washed clothes at laundry mat came and used dryer to dry. Approx 2 hrs in dryer 5.00 bucks later still not dry took clothes to room and spread out all over to finish drying. 1040pm phone rang I was in bed didn't answer. Why? Alarm clock blasted static at midnight. Why? Loud banging in hallway at 2am Woke up and looked at phone saw you guys tried charging my card $50 more bucks. Why? 1/7/24 Went down to get some breakfast and there was nobody in there nor was there anything left at 745am. So went to the store to get breakfast. Went to office at 1010am stood in there for a good 10 mins and saw nobody and nobody came to help me. Was at office 2 separate occasions and still no one. I went to the store and put to my car a couple more times that day and not once did I see anyone at the front desk. 1/8/24 Woke up to leave for work and went to the bathroom and the sink and counters were just covered black in ants. GROSS The only nice thing about this stay was the whirlpool tub in the room. Would like a response and compensation for a bad stay... reporting to others as well"

"It was a good rate with having a pool and hot tub which was the main reason for booking with this hotel… we got checked by friendly staff which was nice. Quick easy check in but we got into our room and got unloaded to take a shower before going out and found hairs everywhere.. small and big and someone’s fake eye lash stuck to the floor… then to come find out after going out. coming back get our swim suits on to go in the hot tub… pool/spa is closed for 30+ day's. Ummm why isn’t that posted online too? For others to Know before hand… like this is a 2 rated hotel for a reason… found little tiny rock like material in our bed to… just all around disappointed with our stay. Breakfast wasn’t even that good either.. sad sad sad"

"They have crispy hashbrowns for breakfast!!! Waffles butter and syrup, sausage, muffins of different kinds, scrambled eggs… Best breakfast options I’ve had in a long time at a hotel. The rooms were clean, beds were clean. Front desk was kind. Fresh coffee at all hours, with the yummy brand of hazelnut creamer, and other options."