Mr. Formal Beaverton 3905 Southwest 117th Avenue, Beaverton, OR 97005

"I was absolutely disappointed in the service we received, especially for what we were paying. Only 1 out of 4 of the Tuxedos actually fit. The groom had to go back the day of the wedding to get his replacement coat. We tried multiple times to go and pickup prior to the wedding and try on but due to staffing issues the store was closed and nobody was answering. We had to call the Portland store to find out the Beaverton was closed due to no staff. I would definitely avoid Mr Formal. They caused nothing but stress in a already high stress situation."

"I should lead with the fact that I have never written this kind of review, but would absolutely give a zero star review if the option was available. To start, we did not note the name of the salesperson, but appeared to be female, mid-20s with bleach blonde hair and dark roots. We had the most horrible experience trying to purchase and rent suits here. We went in the first time to see about options for our wedding and our first impression of the store was that it was not very professional and seemed dated. Not wanting to "judge a book by its cover" we looked around and and we fell in love with a beautiful wool suit from a good designer. After talking with the salesperson, we got a quote and she said that we could think about it and call to order if we decided to move forward. We called a day later to order and another person said we would have to go in to the store and that they wouldn't take a payment over the phone. Please note this as the first lie we were told. My fiancé went in a couple of days after that to order and they tried to charge him about 25% more than they originally quoted. The salesperson who originally quoted us was there and called my fiancé a liar and said she wasn't the person who helped us in the beginning. In the end, they honored the original price and ordered the suit. A couple of weeks later, we got the call that the suit we ordered was in and we went to pick it up the next day. Unfortunately for us, it was the same salesperson, who offered nothing but bad customer service and was defensive about every question we had. Nothing was right in the order, except the jacket, which was a different size than we actually ordered. In the end, the pants, jacket and vest were 3 different brands and the salesperson tried to tell us this was standard practice and "was the same designer with different labels", which I looked up later and called another store to verify, and found out it was an outright lie. We ended up canceling the purchase and getting a refund, but there was no empathy or apology, rather rudeness and lies. The one thing we needed that we were going to rent from them (but another store, because we wouldn't step foot in the Beaverton store for anything) were ivory shirts for some of the groomsmen who didn't have them. We found out today that she lied about these being available in the style we asked about, so we are even further behind than we realized, as we now need to source these from a different supplier. This was arguably the worst customer service experience of my life and we will be sure to not only avoid this company in future, but will warn everyone we possibly can to avoid it as well."

"Poor quality product. The buckle on the pants snapped off so the pants fall right off. Had to baby pin them up but to no avail, they continue to fall off and so I was relegated to sitting at my nephews wedding the entire night, unable to socialize or dance, because the pants sucked. In addition to that, they bug you 4-5 times to come in for a fitting and then when you do and things don't fit, they have no stock as a replacement. So they just delete the item from the order. Save your money and go elsewhere."

"Not impressed with the quality of suits and shoes we rented from them. By the end of the night the seams in one of the groomsmen shoe was coming undone. The other groomsmen shoe was turning grey as the brown was wearing off. The back of the pants to another groomsmen had a black stain on the back of the leg, which I’m aware he tried it on but it was the back of his leg and he wasn’t looking for stains on his clothes was just focusing on how it fit. Which speaking of fitting NONE of the suits fit during the second fitting and one of the ladies was rude and tried arguing that the suit we needed would be ready the day of my wedding at 4pm! Thankfully there was someone else there who knew how to handle the situation. My husband experienced rude customer service every time he went in with questions or called. 100% would not use them again and would not recommend. Half my bridal party used the Mr Formal in Portland and had zero issues and the suits fit the first time around."

"We rented suits for our groomsmen from Mr. Formal. While there were a couple of hiccups we had with the fabric we chose for our vests and sizing on one of the guys, it was nothing we couldn't work around and the suits wound up looking great!"