Hampton Inn & Suites New Orleans Canal St. French Quarter

"We stayed on the 10th floor. Both elevators are now working but could only hold 3-4 people, which caused some waiting at times, but never truly inconvienced us. Just be aware you need to get downstairs before 11:00 when the checkout rush happens. Our room was comfortable, though the walls were a bit thin and when drunk people got in late at night we could hear them. The breakfast bar was nice and had a good selection. Be wary of the PARKING! They have NO GARAGE and the recommended hospital one next door charges $20 a day, which adds up fast. It was a good distance from the French quarter and we were able to walk there easily and do all of our sightseeing."

"Upon checking into the hotel, we realized this was not the quality we were used to with Hilton Properties. First, only one of the elevators were working so we had to wait a very long time to get to our 5th floor room. When we got there, there was no refrigerator and the lock on the door didn't work! I had to take the stairs down (because the elevator stopped working) to the front desk (there was no instructions on how to call the front desk because it was just a regular phone in the room). They remedied the refrigerator by bringing us one. However, they said they couldn't move us to another room (even though I kept getting emails from them asking me to upgrade my stay to a better room). So we had to pile our luggage in front of the door each not. Not okay! They said they would give us a discount on the room because of the lock not working. When I checked out, however, not only did they not give me the discount, they charged me the discount price! There was also several obscure charges on my charge from them, as well as the incidentals fee (that was supposed to drop off). It's been two weeks now and they still keep giving me the runaround about refunding me. I've even spoken with their corporate customer service and they keep telling me I have to speak to the property manager who will not call me back at all. Right now I still have over $300 in charges that shouldn't be on my card; yet they seem to act as though I'm doing something wrong!"

"Fantastic Hampton Inn across the street from the Sanger theater in New Orleans. Looks like the hotel has just gone through significant renovations, chatting with the owner during check out. It sounds like the elevators were being upgraded in the days ahead as well. Hotel has just been open for one week after renovations when we stayed. Everything was fantastic had a great modern and clean room. I know there were a lot of recent low reviews, wondering if that might’ve been during the renovation.. I had no issues during my stay."

"The elevator went out or was turned off and my party of 2 seniors and 13 drunk middle age people had to walk up 14 the flights of stairs at 330am. Talk about a hirable ending to a great fun night. Everything else wasn't too bad. But walking up 14 flights of stairs is out of the question even again."