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The Pontchartrain Hotel
2031 Saint Charles Avenue, New Orleans, Louisiana, United States
About the The Pontchartrain Hotel
The Pontchartrain Hotel is a luxurious lodging institution located at 2031 Saint Charles Avenue in the vibrant city of New Orleans, Louisiana. This historic hotel offers a unique blend of old-world charm and modern amenities, providing guests with a truly unforgettable experience. With elegantly appointed rooms, exquisite dining options, and top-notch service, The Pontchartrain Hotel is the perfect destination for travelers looking to immerse themselves in the rich culture and charm of New Orleans. Whether you're visiting for business or pleasure, this iconic hotel promises a stay that is both comfortable and memorable.
Photos of The Pontchartrain Hotel
2031 St Charles Ave, New Orleans, LA 70130, United States
Reviews of The Pontchartrain Hotel
"We are in the hotel right now and the shower was dirty when we arrived. We expected the room would be cleaned today (after our second night). I am now being told that housekeeping is too busy to clean the rooms and will not be staying late to clean the rooms. The location is terrific and the hotel is cute, staff are friendly but the housekeeping situation is not acceptable."
"Super disappointed. The pictures looked nice but this place is over priced and has almost nothing to offer for it. The room was filthy. The carpet was greasy and the bathroom floor was sticky. The customer service was rude. There’s no amenities at all. The tv was 20 years old. Despite saying there was room service on trip advisor there was none. The WiFi was so slow I had to disconnect. The shower was backed, moldy and the water pressure was non existent. The hotels cafe was very mediocre. We had to get a refund. I’ve had better rooms at best western. The person at the desk didn’t even question it. This place looks nice but is a dump. Do yourself a favor a don’t make the mistake we did. A lot of the staff were in fact very nice but this place is clearly not interested in meeting any kind of standards. Don’t listen to the other reviews this place is gross."
"Fantastic hotel very close to the Garden District, cable cars and the hop on hop off bus line. Can’t be more convenient. The young lady named Kaye checked us in and could not have been friendlier! Terrific 5 Star service from all the staff, but she was a step above. The Tin Roof is a lovely rooftop bar with great views of the city. Silver Whistle was great for a quick breakfast and the Bayou Bar was a lovely place for cocktails and appetizers. I would stay here again, just like Frank Sinatra did!!"
"Rooms have a classic NOLA fresh design, pretty cool, kind of boutique. Bars are great. Views can be awesome. Location great. Staff, adequate… almost. But expect very tired baths. Bad old plumbing and really old noisy heat /AC, ancient windows, ... And… OMG… the hallways, and hence to a degree the rooms, stink. As in, gagging. It has to be some kind of mold, but it hits you like a terrible bus station bathroom. It’s entirely unacceptable. Kind of stops the romance in its tracks. They don’t seem to care, I called it out, but they have to know and apparently don’t want to spend to fix."
"Our room and bed were very nice. Comfy bed for sure....especially after a week of chain hotel beds that are hard as a rock. Staff were very kind and helpful. I am only giving 4 stars because of a bank card issue. We had reserved for a much lower rate on old bank card (we got hacked and had to replace a week before our trip). So, they made us pay full price....so that hit the vacation budget a little harder than we had planned. And really wish someone had called us prior because it ended up being close to $400 (we had planned for $200). With that said, they bring ice to your room, they will point you in the right direction if walking somewhere, (FYI only 3 blocks from AHS coven house, and it's as pretty as you imagine). And put us in the most haunted room, but it was quiet for us. The rooftop bar is amazing just for the view and a cool breeze. It's worth the stay and much quieter than the French Quarter. They don't mind you ghost hunting (obviously show some respect and don't bother anyone else). Everyone was super nice and like to call you by name. 17 hrs from home, and "Hi Jess, how are you?" Me looking around like the spirits already know my name?? Nope, just a welcoming staff."
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