Oregon Hot Tub 9454 Southeast 82nd Avenue, Portland, OR 97086

"Kind of bummed. This appears to be the only store in town that accommodates salt water spa systems. I came in today because I’m a first-time spa owner and am a bit overwhelmed with the basics of balancing the chemicals in my spa, let alone a salt water system. The gentleman who greeted me didn’t seem particularly interested in assisting me and was more keen to return to answering the questions of another patron who appeared to be buying a spa. I would have been more than happy to wait my turn or even return at a more convenient time. He wasn’t unkind or impolite. Just… disinterested… beyond dipping a testing strip in the sample I brought (which was appreciated). He cited an unfamiliarity with my particular spa, told me to call them, and sent me on my way. I wasn’t there to ask how to operate the spa itself. I was there to figure out how to balance my chemicals, with the intention of developing a relationship with this store, purchase additional chemicals I might have needed, and - down the line - upgrade my spa. I was asking for fundamentally basic instruction (such as: dilute, add this or that chemical to change this level), not which button to push on the spa. Admittedly, I looked a bit scruffy today and I generally look young for my age. I don’t think I should have to dress like the middle-aged trial attorney that I am to get attentive customer assistance. I hope that’s not the reason I was quickly scooted out, but I’m otherwise racking my brain as to why I wasn’t assisted in a way to cultivate a longer-term customer relationship. Giving a mid- rating because I always believe situations are mendable, recognize that intentions can be misread, and hope my comments are received constructively."

"I bought a Pacer tub. I placed the Order with James F. He made the process very easy. Very good customer service and patience. Perfect size for my use. I needed some guidance with the settings and chemicals. I am so happy with the purchase. Highly recommend . Becky M"

"Gabrielle was extremely professional and accommodating. She was patient with us through the buying process and came out to our home to help us prepare our space for our new spa. Once the spa delivered, she came out and taught us how to balance the water and use the spa’s features. The spa delivered with some damage, but she took accountability immediately and began the process of getting everything resolved for us. Although my purchase was almost double what I wanted to spend, the service and experience Gabrielle provided made it worth every cent. I’m actually surprised to see someone with such an incredible skill set in the retail space at all but I feel fortunate that we got to work with her on such a big purchase. We feel comfortable with our decision and are excited to enjoy our spa for years to come. If you go to Oregon Hot Tub, do everything in your power to work with Gabrielle. She offers a level of customer service that I thought had died out years ago. I’m truly astonished with Gabrielle."

"I am happy to say I purchased my first hot tub from Gabrielle! I went in to just have a look and was greeted with a welcoming atmosphere of hospitality. I personally tried out several tubs, any questions I had were answered with expertise. I felt confident in buying from Gabrielle solely due to her lovely service and care. Post purchase she continued to keep me updated on delivery. Once it arrived, she helped me work out electrical requirements and personally come out to my house for service! I am grateful for her and look forward to working with her in the future for any of my hot tub needs!"

"Derrick was great to work with from the get go. Up front we were told it could take 20-24 weeks for our tub to be delivered. Derrick worked his magic and got ours to us in under 8 weeks. We had a few jet covers pop off and their service team was scheduled to repair before the delivery team departed. Derrick also stopped by after the tub was up and running to make sure we knew what we were doing and help with the water treatment. Great from day #1."