Classic Pool Spa & Hearth 20945 Southwest Tualatin Valley Highway, Beaverton, OR 97003

"I cannot speak highly enough of Jenny. She is just a wonderful person and helped me and my family so much!! When we first went in, we had no idea what we were doing, and Jenny was there to guide us. Then, when we returned to make our purchase, Jenny was able to find us exactly what we wanted, and give us a great deal of information in easily digestible ways! She is a delight and I look forward to seeing her again!"

"Be Sure you know that what is on your invoice is not necessarily true. My invoice clearly states delivery and removal of my hot tub cover . However, when delivered I was told they do not PICK UP and they are charging me an additional $100 for removal. Very disappointing as I have been doing business with them for years. update: it appears my visa hasn't been charged so maybe they do exercise customer service!! any vendor should honor their original invoice."

"Not a bot. I called around and this place was awesome! I have a 2009 Cal spa and needed a new cover and lift bracket system as my old plastic one was broken. Derek Shuell helped me. Not only were they able to get me a new cover made faster than everyone else I called. But, Derek told me the new lift bracket system is metal. I sent a few pics of my hot tub and the model #. They ordered me a new one amd sold me a new metal lift bracket. Fit is perfect! Thank you so much! You have earned my future business! Samuel Hadley Sherwood, OR."

"The gentleman behind the counter was very helpful, even though he was unable to help me in my search. He did however set me on a path to find what I'm looking for to fix my stove and fireplace needs. So for that. I am thankful. I did happen to look around while I waited and they seem to have a great selection of grills and pool and spa products. Which it seems is thier main money maker. Overall, while they couldn't help me, they seemed to be very professional and friendly. And I thank them kindly."

"HORRIBLE customer service. I purchased a wood stove insert and paid for installation (which included a line item for cleaning of existing chimney). I called them back numerous times after installation because when used, there was a strong smoke odor in the house. When they came out to look at it they couldn’t diagnose the issue, and just added some caulking. I finally called a reputable company to come and inspect it, and right away they said the issue was that the chimney wasn’t cleaned and never should have been installed without cleaning. The creosote was falling on top of the insert creating the smell and a fire hazard. I paid for cleaning with install of the stove…..when I called them to inform them they said it wasn’t their problem as they had contracted another company to do the install. They passed the buck until I got to a manager who was rude and not helpful. She eventually said she would call the company they contracted and have them come out and look at it. No one called. A couple of weeks later, I called back and had to explain to the same manager the situation, she said she promised someone would call me back soon…..still nothing. Bottom line, don’t buy from these people. I’m stuck with an insert I can’t use unless I completely remove, clean the chimney and reinstall."