Walgreens 6807 Evergreen Way, Everett, WA 98203

"The staff care about customers. Photo, every time, gives tips to save me more time and money. Mgr. cares—helped me find an item I had lost in the parking lot.Little things that make a big difference for me."

"The regular employees are kind and helpful, and for the most part I have had a good experience with the pharmacy staff as well. However, there is one particular pharmacy employee who is inexplicably unfriendly and rude; it's strange they have her handling the customer-facing part instead of working in the back (where it appeared the smiling and friendly employees were working). We wasted an extra 30 mins calling the insurance company to get additional information that it turned out we didn't even need - which she would have discovered if she listened (instead of slamming the phone down at the drive-thru when I'd try to speak) and attempted to be at all helpful. After we got the information she was demanding (seriously, just over and over asking for something we didn't even need), I went inside (honestly, hoping a different pharmacy staff member would assist me instead of her), but she was there and got the prescription, just...not needing the information any more. I remained courteous but she continued to be rude and condescending for some reason...even though she was wrong, by all accounts, making us deal with an annoying call to insurance while VERY SICK and needing the medication ASAP. Everyone has a bad day sometimes, I hate to call out specific employees - but I have never seen a healthcare professional act like this. The older Asian (Korean?) lady needs to realize that she's not working at a fast food joint (where her attitude would still be questionable) but in a medical setting, dealing with sick people who need help."

"I am extremely disturbed at the elderly Asian woman who works at the pharmacy. She is extremely narcissistic and will go out of her way NOT to help you. She is disrespectful and she brought me to tears. I just want my antibiotics so I can heal from the flu. Not to mention they allow drug addicts to use and abuse drugs right around the corner of the drive thru pharmacy window. It’s obvious she’ll keep her job, even though she has no customer service skills."

"I had a horrible customer service experience with pharmaceutical manager Win (I do not know if this spelling is accurate). I have covid and was sent to his pharmacy from my Safeway pharmacy to receive a gov issue of Paxlovid. Win would not speak with my pharmacist, and absolutely refused to listen to my request/information. I called my pharmacy and set the volume to high and placed on speaker, then I passed my phone through the glass and basically forced the conversation that he should have been willing to have. His response? “Why should I care!” He actually said this. With me, an at risk Covid patient standing right there! Today I was able to acquire the prescription from another Walgreens pharmacy who “did” listen and help me. When returning home I phoned Win to let him know how this had effected me. He still doesn’t care. His response was to list regulations and tell me he could lose his job. I specifically asked him to open his ears and his mind…… this didn’t work either. Case in point: this person should not be dealing with the public…. Period! And the program he was so reluctant to learn about/talk about was initiated through his own parent company. Now; what would have happened if I had been mentally disabled or elder? How would he have dealt with me? These are larger questions that seriously need addressing. I’ve never been treated like this at a pharmacy before. This behavior is completely unacceptable. I did phone the corporate office, they will be in on Monday. I plan to raise a formal complaint. I did call him (Win) today (to give him the opportunity to discuss this as an adult)and had another very negative experience. Again, I can’t imagine being mentally impaired and having to deal with this! I do not recommend this pharmacy because of this particular pharmacist. It is difficult for me to imagine this person in a management capacity… He simply doesn’t have the maturity level needed for management."

""I recently had a wonderful experience at the Walgreens located on Madison and Evergreen Way. From the moment I walked in, I was greeted by friendly and helpful staff members who were eager to assist me. The store was clean, well-organized, and had a wide range of products available. The pharmacy staff at this Walgreens went above and beyond to provide exceptional service. They were knowledgeable, efficient, and took the time to answer all of my questions. I was impressed by their professionalism and genuine care for their customers' well-being. The store layout was easy to navigate, making my shopping experience a breeze. The shelves were well-stocked with a variety of items, including household essentials, beauty products, and over-the-counter medications. I appreciated the convenience of finding everything I needed in one place. Moreover, the checkout process was quick and hassle-free. The cashier was friendly and efficient, ensuring that I had a pleasant experience from start to finish. Overall, I highly recommend the Walgreens on Madison and Evergreen Way. The staff's exceptional customer service, well-stocked inventory, and clean store environment made my visit enjoyable. I will definitely be returning to this location for my future needs. Thank you, Walgreens, for providing such a positive shopping experience!""