Inn at Port Gardner-Everett Waterfront, Ascend Hotel Collection

"WARNING BED BUGS!!!! I crawled into the bed, turned off the lights and immediately felt something crawling on my leg. When I turned the lights back on I saw bugs crawling in and on the bedding. I jumped out of bed as if it was on fire and immediately packed up my belongings. I went down to talk to the front desk where I was greeted by the nicest man I’ve ever met, Paul. He was super apologetic and offered me a new room. He went up to check the cleanliness of the room before allowing me to transfer rooms which was appreciated. Again, Paul was amazing. The next morning I went down to the front desk and asked for the manager. I told him what I experienced and tried showing him a video of the bugs. He brushed me off in such an egotistical way and said “that hasn't happened in the 7 months of me working here, sorry”. I asked him what the protocol was for something like this and he said “we will dry clean the clothes that you were wearing. I was flabbergasted by his lack of customer service. It’s almost like he didn’t hear me say his hotel has bed bugs. I paid close to $200 to get bed bug bites, a horrible night of sleep and disrespected by the “manager”. Paul should be promoted immediately to manager! The manager spent less than 30 seconds talking to me about the situation as if my room was missing shampoo and not infested with bed bugs. I wish I could post videos on here and show you the bugs and blood, it was repulsive. The manager is only human but he dropped the ball big time! 0 stars for him. Save your money, save yourself from bed bugs and save yourself from almost catching a case when the manager disrespects you. I almost didn’t leave a review due to how amazing Paul was but nobody deserves bed bug bites or bloody sheets. If you’re looking for a safe, clean room and a good nights sleep, check out Hotel Indigo next door. Don’t waste your time, money or sanity on this hotel."

"My wife and I lived in Marysville for 12 years and ate in Anthony's Home Port (at the other end of the lot from the Inn) many times. We liked how the Inn looked, but never had a reason to stay there. After my wife died New Year's Eve, 2019, I sold everything, bought a small RV and hit the road; her ashes travelled with me. I've been unwilling to part with her ashes until about a month ago. I booked and paid for 5 rooms for out-of-state family and friends, and made the hotel our headquarters for three days of memories and remembrances for Karin. On January 8, 2024 we had a dockside ceremony off Anthony's pier and gave Karin her wish to have her ashes in the Sound. The front desk and housekeeping staff could not have been nicer. Sad/Happy experience in a caring place. I'm going to post this on Anthony's Home Port as well. Thank you."

"A fabulous low key destination. The service is impeccable. The staff were gracious and accommodating. Paul went above and beyond in meeting our every need. The rooms were clean and comfortable with a incredible view of the Marina. The location is perfect for fine dining, a romantic walk and viewing the Everett waterfront. Dog friendly on the lower level."

"The older gentleman that checked us in was such a sweetheart. Anytime we saw him at the front counter he would ask us about our day and if we needed anything. Made us feel at home. Some of the other reception area staff were a little more cold but not rude. The rooms were spacious and clean. They even had free breakfast included daily and would bring it in a cute picnic style basket to your room. Absolutely loved it here!"

"Very comfortable room with AC that YOU can control, which is very nice. Nice bed and bedding. Hot breakfast delivered to your door in the morning was a really nice touch. Staff was absolutely amazing and every interaction with them was a pleasure. All in all a very enjoyable experience, would recommend."