Mud Bay 3331 North Williams Avenue, Portland, OR 97227

"I went to Mud Bay once and will continue to come even though there is a pet store on my street. It’s a little further of a walk, but well worth it for the Customer Service. Every time I have been, the staff have been super friendly and helpful. I told them that my cat was very picky with the type of food and treat she eats and they gave me a can of food on the house. They also let me take a few samples of treats for her to try at home before I committed to buying an entire bag. I had just moved to the area and expressed my concern for my kitty and her anxiety and they recommended something to plug-in to help calm and ease her. I truly believe if you give someone good customer service, they will continue to be loyal to the business and return."

"Best and genuine customer service anywhere in PDX. Been starting to frequent here more for little things for my furry babies and everyone is so helpful and makes it easy for me to find what I’m looking for after a long day at work. Worth spending a little more for quality items and great service."

"Mud Bay does to pet stores what Starbucks does to local coffee shops. A once-local now-chain-store from Washington opens up shops in neighborhoods with already well-established locally-owned pet stores. Just take a look at Google maps and you’ll see how they strategically place their locations."

"The staff at this and other Mud Bay stores we've been to are just wonderful-- helpful, compassionate, and proactive. Most recently, we came to this N. Williams location to find kidney-friendly soft patés for our elder hospice kitty who is underweight and has a hard time eating. A kind staff member suggested we try a particular high-calorie paste treat that we didn't even know existed. She loves it! We are big Mud Bay fans."

"They have the kitty litter we like, the pine pellets stuff, it's reasonably priced. I think it's cheaper than Amazon by the pound. The people that work here are also pretty funny and get off a few one liners that are pretty solid. I would definitely buy the stuff my cats poop on here again."