Chocolate Shoppe Ice Cream Co. 6079 Gemini Drive, Madison, WI 53718

"This location I have been to 3 times and have never had a good experience. The service is poor and the amount of ice cream is hardly a serving, especially with the price. I will stick to Fordem Ave location or Culver’s."

"This ice cream was pretty good. There are a lot of flavor options and lots of different cones as well. The flavors also switch every once and awhile. Overall pretty good."

"It truly pains me to leave a low review for this Madison icon. But every time I go here staff is all hiding in back. They emerge with near zero customer service skills. Like it would hurt them if they smiled and thank you for your business. Portion control is nearly non-existent. I ordered a double scoop, my son ordered a single. Because my ice cream was hard to scoop I got about the same amount as my son. Prices are borderline ridiculous. I am willing to pay only because I am loyal to the brand. But plan on $8 per person or more with tip. This is a great example of growing a company too much where quality control and standards are lost. Still amazing ice cream...but don't expect the famous service or prices."

"The customer service really brought the entire experience down. Walking into the Shoppe it was bright fun and very clean. Bathrooms were spacious and clean. Should have been a 5 star experience, but the woman working very clearly did not want us there, was annoyed with any questions we asked, and just wanted us to leave. Outside of the unwelcoming feeling from the worker the ice cream was delicious."