Macy's

"Macy's offers a diverse selection to choose from, however, the shopping experience can vary significantly depending on the day. Recently, there have been staffing shortages, leading to inconsistent service quality. While some staff members are reliable and provide excellent service, others do not meet expectations."

"Women’s section was a mess! Clothes all mixed on the racks placed all over with mismatched clothes. I have never seen a Macey’s in such a mess. Need to to hire new employees who understand retail and organize the store better. I thought it was like going to a discount store that is going out of business. Too hard to find anything."

"It's the Macy's of my childhood during Xmas. Even Santa is around, and a make a wish letter to Santa's writing desk. It wasn't overcrowded even though it was "black Friday." Well decorated and stocked."

"Store was not in good order. On the top floor, clothing on the floor in multiple spots. Clothes stacks on shelves were not folded. Racks used by store employees left around the store. Clothing on clearance racks is same clearance clothing from last year. One of the items on clearance rack had a visible stain. On the main floor close to the exit there was trash. The makeup area was drenched with heavy perfume smell. Attendant said it was the customers spraying excess amounts. Could not even stay there for attendant to assist it was so bad. On the bottom floor, many of the products are not Macy’s quality at all. Cheap items for miscellaneous kitchen pieces like holiday platters, kitchen storage. Not even competitive with Target products for appearance and class. Much of the sheets and bedding are not quality or styles I expect at Macy’s either. Newer quality brands don’t seem to be carried here. Many of the home appliances are cheap no name brands. The holiday section was gaudy and cheap-looking also. There were demo tags on the trees. I come to Macy’s as a treat and to buy unique items I can’t find anywhere else. Very disappointing. At this store, the staff are also repeatedly upset about unruly customers on multiple visits. The staff at this store are generally nice pleasant people who don’t complain about the customers, but they seem overwhelmed at ongoing poor behavior."

"Great selection of clothing in a high end shopping center. The store had clothing arranged by designer. The staff was helpful. They also have a home store in the lower level and a Backstage clearance area on the upper floor. We were able to find mens' clothing in a slim fit, which can be hard to find."