U-Haul Moving & Storage at Verona Road

"Hospitable, speedy, and accessible location. Kudos to Alex and Jacob — mighty kind and knowledgeable customer service reps. Overall easy truck return process and hassle-free storage rental setup."

"The vehicle was clean and in working order, the staff were helpful, and supplies were easy to grab on the go. The shop was run smoothly, and was clean, so pickup/return were easy and pleasant. My only hiccup was the truck fuel level was well below the initial value in the rental agreement, but the staff were understanding and helpful in making it right. Overall, met all expectations and then some!"

"I absolutely loved the customer service that I received from the two young gentleman that helped me. I think my main contacts name was Morgan. They made everything quick, easy, and informative. They were flexible and answered all of my questions. They deserve quality recognition. They both represent your brand well. That is particularly rare right now as far as customer service is concerned. 5 stars."

"I had a very tough time reserving and scheduling my UBox to be sent to where I was moving to ahead of time due to numerous website/server issues. I had to talk to multiple people at the call center, all of whom told me a different story. I was only able to reserve the UBox prior to my move but not schedule it to be sent anywhere. When I went to this location the workers had a tough time scheduling my UBox to be sent out. They had to involve another person who dealt with the truck scheduling. After verbally confirming multiple times where the UBox's final destination they still sent it to the wrong location. The workers were nice and did their best to help but ultimately the entire process of shipping the UBox was very stressful and disorganized. There were a lot of promises made but were not seen through entirely. I would be hesitant to use or suggest this service to anyone in the future. While the price was fair you need to be ready to take time to call and confirm multiple times throughout the process and ensure the details are correct."

"Truck was easy to drive, good capacity, and counter pickup was quick and easy. Returning after hours was a pain because the app was very slow. Added way more gas than needed prior to the return which unnecessarily added to the overall cost. It is challenging to estimate the correct amount."