The UPS Store 2858 University Avenue, Madison, WI 53705

"The service the best! The employee was generous and gentle when taking care of my package"

"Closed because of snow. Really? People pay money for UPS Store Mailboxes so they can receive packages during business hours. Often times those packages are important and time sensitive so in theory, having a UPS Store Mailbox should help ensure that packages are safely delivered and stored, and are able to be signed for if needed. What's the point of having a UPS Store Mailbox if you're going to be closed during normal business hours because it's snowing? If FedEx is out there delivering with big trucks, surely somebody can be there to run the store. Pathetic."

"It's conveniently located near our office, quick and easy, I've never had a bad experience there."

"My go-to location for dropping off UPS packages, always treated fairly, employees are cool. Went yesterday to drop-off a package and saw a calm but challenging customer being helped by a representative who was answering her questions and concerns in the most collective manner. It was almost impossible to not hear the conversation, but i couldn't help but notice just how Michael, the name of the representative, handled the customer. Every concern they had, Michael answered it calmly. Michael had the patience of a statue dealing with this customer. bravo Michael for handling it professionally."

"I've had a mailbox with this store for three years. As I moved to another state, or I will keep using their excellent service. The whole team is very awesome. Each time I went to the store, the staff greeted me and my family members. They are super nice, friendly, and always ready to help. After I left Madison, I had several delayed packages delivered to my old address. They spent extra time taking care of the forwarding packages. Here I just want to say thank you to Alex, Micheal, and the whole team there (my apologies, I forget the name spelling of another two young men, they are super great as well). I also realized the owner of the store changed this year while their service is as great as previous. If they could read this, I also want to thank the previous staff -- Jenny and Jay. The whole team makes me miss Madison and Wisconsin so much... So I would love to recommend this store to other customers who need UPS services."