J & R Associates 364 41st Street, Oakland, CA 94609

"This rental agency is terrible. I got locked out of my own apartment and asked for assistance and was spoken to as if I was a criminal. If you ever need assistance, don't depend on them to help you. Live somewhere else."

"I recently moved out of an apartment managed by J&R Associates as part of an interstate move. The building manager (Alejandra) and maintenance staff were quite responsive, and I feel I was treated fairly with regards to the security deposit. It was sometime difficult getting in touch with the management company itself, and the building I was in would benefit from some upgrades/renovations, but ultimately I was satisfied renting from J&R."

"While the landlord (Alejandra) and maintenance staff (Sergio) at my J&R Associate owned apartment complex were helpful and supportive, I felt that the J&R Associate company was not. Overall, I feel that J&R Associates is not looking out for the best interests of their tenants. I recommend looking to rent from another property management company. Two things happened to lead me to this: 1) After I moved out, they mistakenly charged me for another month's rent and the money was not returned for almost two weeks. 2) I felt they significantly overcharged me for "paint touch up" in my apartment. When I called to discuss the charges, I was met with a dismissive and un-empathetic employee who said "it is what it is.""

"I have never once had a late payment and my property manager is fantastic, but J&R Associates couldn’t even be bothered to call my property manager on my behalf when I locked myself out of my apartment. Lola said “per instructions” she couldn’t help me. All I was asking was for her to try, just try to reach her by calling from J&R’s main line. She was not empathetic or helpful IN ANY CAPACITY. A simple phone call, even if she got the same results would’ve put my mind at ease with her efforts, but nope."

"NOT IMPRESSED Problems from the get go. Was referred for a studio and was told they didn't have that or ANYTHING available. That turned out to be false. Carpets were not cleaned upon move in and are past the point of cleaning. Resident manager misplaced one of two rent checks and comes to my door asking ME where it is. Is associated with LAPHAM Co. ...look at there reviews."