Waterfront Hotel - JDV by Hyatt

"Cute little hotel! It is secure so no one can wander through if they’re not a guest. Good views. The customer service was phenomenal! They don’t have microwaves but will bring you one if you ask. If you’re booking via Aadvantage Hotels (American Airlines’ hotel group), proceed with caution as American will have you prepay in full for a room, but not communicate to the hotel staff. I was supposed to have a room with a balcony and when I arrived, no balconies were available and I was actually charged more for a lesser room (water view). It wasn’t the staff’s fault, as I said it’s a lack of care and concern from AA."

"Amazing boutique style hotel with amazing city and marina views. Excellent and accommodating staff. During my stay, I encountered a minor issue with my room, but Alex the manager handled it with the utmost professionalism and efficiency. Not only did they promptly address the issue, but they also went above and beyond to ensure that I was completely satisfied with my stay. Alex as well as the rest of his staff demonstrated exceptional problem-solving skills and genuine care for the comfort and satisfaction of their guests. Their attention to detail and commitment to providing excellent customer service truly set them apart. I look forward to returning to this hotel in the future and experiencing the unparalleled hospitality that Alex and their team provide."

"Excellent service from the moment we stepped out of the car! Such a cute hotel with vintage touches and feels cozy. Had a nice view that we didn’t get to enjoy since we arrived late and left for an early flight but will definitely consider staying here when we’re back in the future."

"Best hotel in the 510! My wife and I enjoy staying here every time we come into town. We recently stayed here and was immediately met with great service from Alex. I am a Hyatt employee but I never ask for any special privileges but he made sure to make us feel special by making sure we were comfortable in our room and even gave us a balcony view! We travel alot around to different hotels but this by far is one of our favorites. Thank you to the staff for being great hosts for my family."

"Pros : I had basic king room with magnificent view . It was so nice sit on a balcony in the morning having coffee and looking at the water and a park in front of me . Room Was very clean . Nice big TV with many channels . Coffee maker in the room and fridge . Very pretty small lobby with fireplace . Cons: Room is on smallish side . I am used to Hyatt offering large rooms . There was a big spot on a carpet . Outlets near bed didn’t work. Out of 10 times I called front desk they picked up only once . Room price becomes very expensive with parking of 40$ . I parked in a garage for 30$ . Front desk has no idea about members specials such as free welcome drink or 20% discount at their caffe . With all that I would gladly stay there again. Location is simply amazing and the view is breathtaking ."