The Timbers Apartments 25200 Santa Clara Street, Hayward, CA 94544

"I had the pleasure of touring this property with Ms.Savita, the assistant manager. She was very pleasant, knowledgeable, and encouraging. She explained everything in great detail and was able to show me two different units. She explained the rental process thoroughly and also gave a rough estimate of utility cost as well. I enjoyed the tour and left feeling hopeful that the Timbers would be my new home. *Fingers crossed*"

"I got pre-approved for an apartment here and I definitely qualified because I made more than 3 times the rent. I was told I did not so they decided not to move forward which I honestly feel like management did not personally want me to move into their property. It was also a lot of investigation of my income as if I was telling a story about my income. Nice apartments but management is definitely questionable"

"Came here for a tour I scheduled online. When I got to the leasing office, I told the guy with the glasses sitting inside that I scheduled a tour online and that it said that someone would get back to me but no one did and my appointment was scheduled for 3. He then said there was nothing even though I confirmed the website I booked with and tried showing him the email. He said the website I booked on was right but refused to look at the email. He got super defensive and was extremely disrespectful. He even yelled at us. $2000+ for 1 bedroom 1 bathroom and this kind of service? No thanks. Worst service ever. There are places that are cheaper with much nicer staff when making tours. This is by far the worst place I've toured at."

"Decent apartment and gated which is nice for families but— almost $200 extra for utilities for a 1 bedroom is absolutely ridiculous. I have never seen utilities that high in my life and over half of the washers in the laundry do not work for weeks now."

"This is not a good place to live at. Do not rent from this place under the current manager Dulce. My husband and I have lived here at the Timbers for 9 years, never had a cockroach problem until Feb. 2018. This has been the worst. We have had problems with cockroaches, plumbing issues, stealing of our truck and they broke into our other car twice. Our mailboxes have been broken into twice. When I asked the manager about having camera footage to see who might of stolen our car, he told me that the security did not take any pictures of the apartment front parking lot that night. This happen on a Saturday. The security guard must of fell asleep that night or not bothered to come by. I asked for my carpet to be cleaned for the past 8 years and never has been cleaned once. We have been faithful in paying our rent on time for the going on 9 years now. We had to live with cockroaches for 10 months, they went into my Keurig coffee maker, printer, and TV and the manager did nothing to replace anything. It turns out there was an apartment that was fully infested with cockroaches and this management did very little to make sure the cockroaches don't run into other apartments by spraying the other units around until the people moved out. After having to deal with these issues for 10 months, Dulce had the audacity to charge a 10% increase on my rent, when it was time to renew the lease at the beginning of January of 2019. I finally called the city Hayward because nothing was being fixed. I have a front door that still does not lock properly, even after I called the city. The maintenance person Earl came and fix it but did a horrible job and it did not lock at all. He left it worse then it was before and broke the inside wood where the lock goes in. They did some painting on the bathroom ceiling to cover the ceiling from a leaking pipe and left paint on my carpet, bathroom soap and shampoo and did not bother to clean it. This has been the 3rd time and I have told them to replace the pipe on the ceiling but they keep ignoring me because I am a woman and don't know anything about plumbing. Nothing is being done. Now Dulce told me if I don't like it I can move out. She said I harassed her because I complained about the cockroaches. I am living off a big yellow container to keep my kitchen things in, nice and locked in, while paying full rent."