Menards 1301 Sand Lake Road, Onalaska, WI 54650

"Never ever again will I buy a menards pole barn kit. I was shorted 52 feet on steel. Post are crooked and all I got told was its not there problem. I will never set foot in a Menards again."

"This store is really my one stop shop when I have home improvement projects or when one needs to pick up seasonal decorations. Any time I request assistance, I’m met with super helpful people."

"The customer service was very poor. I spent more time waiting for someone to help with my order then when I asked for help with my order the staff member pointed to a cart and pretty much walked away"

"We ordered materials for a new deck using the kiosk with the assistance of an employee who was/is fantastic. We had everything planned out on the computer exactly the way we wanted it. The computer generated the materials necessary, and we paid. Once we received the materials, however, is when everything went south and continues to this day. We received 20ft planks vice the 16ft planks we required, meaning 4ft of excess had to be removed. 20ft planks are also about $30 more per plank than 16ft so times that by the 36 planks we received and it's ~$1,000 worth of excess. We didn't need 36 planks, we needed 40, which we didn't realize we needed until after the build began, especially when the builders were cutting off all the excess. So now our deck is 4 deck boards short of completion. Menards did reimburse us for the difference of the two sizes. We special order the 4 planks (16ft) and correct length and amount of stair risers (the stair riser quantities varied depending on who at the desk we spoke with) the following day. We were told it would be about 2 weeks to receive them. A week and half go by, and we are told the order is in. Finally we can finish this project especially since we have dogs that use it as a launch pad but are too small to jump back up, so we have to continuously hop down ourselves to get them back up which as a disabled vet, is not the easiest to do. We got a text later that same day were in that the boards were severely damaged and would have to be reordered. One week later, today, we get another text saying the boards will be here in approximately 2 weeks...nearly 3 weeks after we re-ordered. We have old decking material in our yard to be removed when the builders come back to finish the deck, we have railing materials still piled up in our yard, which looks like it's a construction zone, we had to purchase stairs for our dogs to go up and down the deck since we can't install the stairs without the correct risers. Never again will we buy building materials or really much of anything from this store. I'll gladly take the 10% military discount (not rebate) from Home Depot, travel a few extra miles to get better materials, goods, and service."

"The sales associates were knowledgeable and friendly and the quality of the cabinets met our expectations. What was dissatisfy is the hickory wood grain we received did not match the displays in both Winona and Onalaska showrooms. As you can see in the photos, some of the hickory is pure white which actually looks like pine. There's no design consistency in this product so I would caution against purchasing their wood grain cabinetry or be sure this is the look you would like to have in your home before purchasing. We would have not have gone this route had the showrooms accurately represented the delivered product. Menards did offer replacement panels but unfortunately, the pattern variations in the replacements include white pieces no different than the originals and they simply look out of place."