Five Below,

9366 Wisconsin 16, Onalaska, WI 54650

"I’ve had good only good experiences with staff here. But it’s pretty apparent that this location is in desperate need of help. I’ve visited over a handful of times and the last time was shocking. A wall of pallets of inventory sitting next to eachother in the back of the store. The shelves are pretty grim. I love 5 below, I really hope they can get the help they need to be successful"

"The manager was so patient and kind. We got 2 gift cards that were defective and not working when we went to pay. She made sure to resolve the issue and make up for the lengthy process of trying to get them to go through. She was very generous and helpful. I wish I would've asked her name. Thank you!"

"Extremely disappointing. Place was disgusting and smelled like cat pee. Workers were rude to an elderly couple who were just pleasantly confused with the checkout area. (Only one register takes cash - the rest were card-only self check outs) Employees were also just unkind to anyone who asked a question. The place was covered in boxes, garbage, and clothing. I understand holiday season is an incredibly hard time to be a retail worker, but this place is brand new.. should not be in this condition. I'd rather travel to a different Five Below."

"They had a fun selection of items but the store was very messy, all the shirts were not folded and the shelves were a mess. There was one employee in the whole store and they were overwhelmed with customers, and was rude when someone said they did not want to use the self checkout. They are obviously in dire need of extra help, yet I'm sure once they figure everything out this will become one of my favorite shops."

"I am a bit confused by this store at them moment. Inventory was limited as were the hours. We arrived at 10 min to 7 and heard them say they were closing at 7 no less than 10 times. They seem very concerned with getting people out of the door. I have never experienced a retail store so eager to get their customers out of the store. I overheard a worker say they would start closing at 6pm next week. My observation shows they are not ready to be open for business. Perhaps they should have waited until they worked out the kinks."