La-Z-Boy Furniture Galleries

"Our sales consultant Steve Holley was professional, knowledgeable, certainly experienced, exactly what we were looking for a no B.S. kind of guy. Steve certainly is a credit to La-Z-Boy and for that, we thank you. He made our time there at La-Z-Boy enjoyable and we will be repeat customers."

"Love our recent purchase at Lazy Boy! They had such a great deal, we bought 2. Everyone was very nice & helpful! We were in & out in less than an hour! Thank you Lazy Boy!"

"Bryan was very helpful, the buying experience was great. No pressure, Bryan gave us alone time so we could talk about the chairs we were trying. Bryan showed up about every 10 minutes to answer our questions."

"We brought in some broken parts from our recliners, looking to speak to someone about repairing our chairs. We spoke with the store manager, Brian, who was very helpful. He assured us someone would be calling us within 72 hours to schedule an appointment to evaluate the recliners. Brian was very personable, and listened to what we had to say, instead of being dismissive and rude. He took pictures of the parts we brought in, and copies of our receipt. We were very pleased with his thoroughness. We hope the rest of the process will see our chairs repaired with the same attention to detail and professionalism as we experienced with Brian."

"What an Awful, Disappointing Experience! We went in to buy my husband a new recliner. He is disabled with a very bad back and we felt like La-Z-Boy was a good option.. The manager actually helped us. He seemed very knowledgeable and very nice.. We Bought a chair and spent nearly $2000. we had to pick it up ourselves because they charge a huge fee to deliver. Once we got the chair home, we immediately noticed a very loud clunking sound when my husband would recline the chair and then bring it back to his sitting position. We immediately called about it …they sendt someone out and he immediately told us this was La-Z-Boys “signature sound” like it was a good thing?! Also noticed the chair was much lower and hard for my husband to get out of than the one in the store that he sat in. We called and spoke with the manager about both issues and were told there would be nothing they could do about the noise and as far as the height we would have to purchase a new pedestal at the cost of $75 and have it installed at the cost of $275. We were referred to the regional manager since we were not satisfied with the situation, and we were never contacted. We have called several times and never received a call back. Do not go there if you want any type of quality or customer service and whatever you do stay away from the manager This place is a giant rip off"