Hotel Cleo,

428 South Gay Street, Knoxville, TN 37902

"Update (Reply to Rebecca the Manager's response): Why would I give your hotel another chance when you have my contact information, know the details of our stay, and still have not called me to "make things right" as promised at checkout in January? Still waiting for Hotel Cleo and the Manager (aka you) to do what's right and keep your word. Until then, we won't be back. Ps, my review was initially 3 stars. Just dropped it to 1 for the canned response, and the fact that Hotel Cleo STILL won't pick up the phone and call us as promised. ----- Pros: beautiful clean rooms, convenient location, charming atmosphere, polite staff. Cons: no convenient ice makers or late night snacks in the hotel, no allotted parking, phones didn't work to call the front desk during our stay, and the bathtub (which was the entire reason for booking the presidential suite for our 13 year anniversary) was turned off via the basement plumbing. Insult to injury, after a less than stellar experience, we were promised a call to make things right that simply never happened, even after weeks of giving them time to reach out. The place isn't bad at all, but the Presidential is massively overpriced, and they're still working out a ton of small kinks that could have made all the difference. Including following up with customers when they give their word to do so. At this point, doubt we will be returning. Too many better options at the same price point."

"My friend and I had a wonderful experience staying at hotel Cleo in downtown Knoxville for 2 nights. It is a 16 room boutique hotel with 4 rooms on each floors. The rooms are very spacious. We felt like we were in Paris the entire time when in the hotel. Breakfast was served on each of the 4 floors of the hotel, which made it very convenient to just step out of the room and get breakfast. The French cafe, Lilou, which is situated adjacent to the lobby was fantastic. The entire staff, from valet to front desk were very personable and friendly. Customer service was top notch. The room also had a fridge stocked with waters, seltzers, sodas and Red Bulls. I highly recommend that anyone who is visiting Knoxville stay here. It will truly be an unforgettable experience!"

"Beautiful boutique hotel in downtown Knoxville. Great location, friendly staff, quaint rooms with spacious bathrooms. A nice French restaurant downstairs, and a unique breakfast spread that did not disappoint!! Highly recommend."

"Hotel Cleo is unreal! The decor is stunning. Service is amazing (shout out to Yasmine). I can’t overstate the beauty of the rooms and all the little details, including a fuzzy blanket brought to my room. Knoxville has upped their game with this new boutique hotel."