WoodSpring Suites Memphis Northeast

"They show you online beautiful sweet you go inside the garbage Inside like a homeless people they don’t stay inside"

"Nightmare. We had reserved an extended stay room here for my husband for work. We ended up not needing it anymore. Couldn't find where to cancel online. Costumer service was absolutely no help. They kept transferring us directly to the motel. Like we hadn't been trying that for 4 days! Today is check-in and now we'll be charged FOR NOT GETTING AHOLD OF ANYBODY TO CANCEL PRIOR TO TODAY. We were even given the general managers email (no phone number) and emailed that with no luck still. It's easy to book a room and IMPOSSIBLE to cancel."

"Beware before booking, NO REFUND POLICY.............. I repeat NO REFUND POLICY..........I needed a place to stay because the ice storm that rolled through and took out my utilities. The front desk staff were ok, but when I got into the room it looked like it had not been cleaned. An there was a smashed dead roach on the wall of the shower, and the window was off the hinges . I asked if I could get another room and she let me preview that room, and it wasn't any better because there was a patch missing in the bathroom floor, and cigarette burns and stains the bed and carpet. I left and booked with another hotel. Came back the next day to the cancel reservation, and the front desk person was more concerned about the no refund policy, which I didn't dispute because they know the place was in bad shape."

"As soon as I got there I voiced my concern about the reviews and asked if I was able to see the room before paying. The ladies at the front desk were very sweet and immediately showed me the room I would be staying. It was very well kept and clean. The reviews say how nasty it is and roaches everywhere. I was there for 2 weeks and only saw 1 roach in the hallway. The hallways did have a off smell to them but still a very well kept hotel. Everyone there was nothing but nice to me and I had no problems at all. The main manager (forgot her name)was AWESOME!! Loved just chatting with her when I saw her. Had absolutely no problems with my cars outside! I was definitely sad when my apartment was ready and it was time for me to go. Would recommend!"