Best Western Plus Galleria Inn & Suites

"It’s a nice motel to stay at when you need a place to lay your head when visiting family, friends, and or traveling. The breakfast is decent but, the biscuits are either hard or not cooked at the way and the gravy is always watery. The only downside because it is a Best Western is not having a pool or hot tub."

"Our room had a bad smell, dirty floors, and an uncomfortable bed. This old hotel was cheaply upgraded with very little improvements as possible. It does not meet the quality of Best Western Plus in the slightest, and we have stayed in several."

"Do not book this hotel! My 1st room was dirty so I asked for a refund but wasn’t able to get it approved due to management not being on-site. He offered me an upgrade which I didn’t care about upgrading I just wanted a clean room. The second room was worse then the 1st one , make up on the comforter, hair pieces on the floor, dirt in the shower and trash on the floor. I told the front desk about the issues and showed pictures and told them I didn’t even stay in the room that night. She said she will show management too see what can be done because she agreed with at the time that no one obviously inspected the room after the staff “cleaned” it. Needless to say nothing was resolved not even a partial refund and they lied and said the complete opposite of what my conversation was with the front desk clerk."

"This hotel should not be a Plus! It is old. The rooms are small with very old furniture (dresser was missing a handle, desk chair was so bad I wouldn't sit on it). The air conditioner/heater, although newer, was mounted high on the wall in the old space and I could see daylight around it. The bed and pillows were comfortable."