The River Inn of Harbor Town

"Disappointing Front Desk Service My husband and I were made to feel extremely unwelcome when we first walked into River Inn. The front desk agent was passive-aggressive, sliding all of my belongings to me across the desk—despite the fact that I handed everything to him. In his hand. When I wrote a formal complaint to Amy, one of the directors, she dismissed it outright. I expressed that I found his behavior racially motivated, and she didn’t acknowledge my experience in her response, nor did she denounce racism (as a representative of River Inn). You would think that if a guest felt racially targeted, hotel affiliates would reassure said guest that racism was not condoned—at the very least. But, no apology and no acknowledgment whatsoever. It definitely painted a certain picture. Disappointing. Wouldn’t recommend."

"Great experience! If you love cozy with five Star treatment. This is for you. I love the restaurant and the little library on the second floor."

"Beautiful hotel with some excellent staff, both in the bar area, breakfast and on reception. Welcome drink was a nice surprise, and the addition of an in-room nightcap was a great added touch. Definitely recommend! The free upgrade for one room was also greatly appreciated."

"I travel constantly for work and vacation and found the River Inn to be a winnder. The hotel is situated on Harbor Island just a short drive to Memphis and all the activities on Beale Street and downtown. It faces the river which features a lovely walk way about two miles in a loop. The hotel has classic southern charm feel, is clean, well staffed, available parking, with cute shops and restaurants nearby. My room looked out on the river and was so very comfortable. The bedding, blankets, towels, and furniture were all clean, comfortable, and updated. The service was very friendly and welcoming and informative - front desk staff always available to help with directions. While all this is wonderful, the most amazing part of my three day visit was the help I received when I left a piece of jewelry in the room. I let TARA at the front desk know and she immediately met with the cleaning staff member who found my bracelet. Tara made arrangements to have it FedExed to my home that day. TREMENDOUS SERVICE and CUSTOMER CARE. Thank you, TARA!!"

"This place was an absolute dream to stay with lots of charm, only about 1.5 miles from Beale St, had a beautiful view of the river, the quant restaurant for breakfast was absolutely amazing! This by far has been a favorite of mine and would highly recommend."