Hilton Knoxville

"Not pleased with this hotel. The stay itself was great. However, they offer $30 parking per night and I stayed two nights. I was charged by the hotel for the two nights and they said to park the second floor and above which I did. There is an app called Metropolis that scans your license plate when you come in and out of the hotel parking garage and it charged me an additional $85 for parking and when I contacted them they said it was a valet company but we didn’t use valet. Also, I was charged a random $23.56 from the hotel and when I called to ask about it the front desk agent didn’t do anything to look into it or help. Now when I look at my bank statement the charge is gone as well as the $100 deposit we made upon check in but it wasn’t refunded. Just seems like they are trying to get as much money out of anyone as they can. Will not stay here again."

"Trevor from vallet was awesome . He will be the best employee where ever he goes. So try to keep him!! The front desk was awesome as well. Even the maids were so nice. Rooms were nice and clean! Theron and Jakaela and Kelsi were so helpful. Yep if I lived here I would secretly recruit them all!! ☺️"

"Overall, pretty nice hotel! Compared to other Hilton stays, the room could have been a bit cleaner, but was otherwise great. I was NOT a fan of the 2 inch gap between the bottom of the door and the floor in our room (you could see people walking by and we covered it with a towel at night. I’m sure it was for fire safety or something, but I’ve never seen this before and it made me a bit uncomfortable (privacy and sound wise). I do agree with others that this hotel is lacking amenities, but thankfully we were here for an event and didn’t really need them. Trevor, the valet, was exceptional and was super quick to get our car for us when we needed it! You can tell he values his job for sure. He gets 5 stars from us!!"

"Great hotel! The staff was exceptional, kind and knowledgeable, even with being overwhelmed due to an unexpected snow storm! The rooms were clean and spacious. The beds were comfortable as well. We were very pleased and will stay again next year."

"Had a one night stay over during the Holidays - we arrived on Christmas Day... late - and was pleasantly greeted when we walked in. The person at the desk was very nice and got us checked in right away. The room was clean and nice, a little bit small compared to other contemporary hotels, but we were only staying one night and have had worse. The location was great, close to the freeway, but in a great area of downtown. We did not stay long but were able to walk not to far away for breakfast. Quick a nice little neighborhood."