Kaizen Collision Center - Orange

"Kaizen did great paint and bodywork on my vehicle. Fernando provided excellent service and my car was ready on time. I definitely recommend the shop to anybody who needs paint or bodywork on their vehicle."

"Rivian's service center in Costa Mesa contracts out to Kaizen in Orange. They did a great job repainting the front fascia of my R1S since it had some chips in one corner due to panel rubbing. However the clear coat job was done very poorly. Either they didn't bother prepping or they prepped and let it sit so they ended up trapping a bunch of dirt underneath the clear coat. The car was delivered back to Rivian on a rainy weekend so they probably didn't see it. I didn't see it in the rain during pickup either until I brought it to my detail for PPF application right after I picked it up from the service center. Video of the artifacts and stills attached. Each painters tape has a corner pointing to the trapped dirt under the clear coat: https://youtu.be/zfBveqAi86U?si=oR7FyhpTokAvDzeL"

"Stay away! They kept lowering the estimate because they didn’t want me to get another estimate somewhere else. The general manager said if we fix one part it would be as good as new. I just found out that you’re not supposed to repair that part because the paint will come off. And the repair doesn’t look right. The manager said I have to pay for new parts and labor (again after I already paid for it). At no time did they call me to say I have to replace the part. They didn’t even mention it when the returned it to me. Go somewhere else where they are truthful and do the job right."

"Fernando was our contact from start to finish. He took care of the State Farm claims portion to having my car detailed and ready to pick up ahead of schedule. I was always able to contact him, he kept me up to date throughout the process, he was friendly and informed. Lulu was also very nice and proficient in her role. I couldn’t be happier with the finished product. My car looks better than when I took it in for repairs after it was damaged in a hit and run. There were no delays or surprises. And the facility is very clean, modern, and reflects the quality of the work they do there."

"I’m absolutely happy with how they handled me and my vehicle! I got backed into, my radiator and coolant got badly pierced and my license plate got wedged in the grill and looked like it was damaged beyond repair. They quoted me about 7 days but they ended up finishing 3 days ahead of schedule which was such a convenience for me. An extra special thanks to Edgar, who was very kind and comforting and assured he would make sure my vehicle would be as good as new, and he kept his word! As a bonus, he even flattened out my license plate and was able to make it look as if nothing had happened. So he saved me a hassle to have to go to the DMV to get it replaced. THANK YOU SO MUCH EDGAR! I know who to come to or refer anyone who needs collision services!"