Pit Stop

"Pit Stop is well priced, fast, and helpful. All the folks there have been excellent and taken care of us and our cars through both routine maintenance and acute problems. They help you find solutions that fit your budget as well. As long as we're in the area, these are our car guys."

"Happy with my experience, but I only used the Pit Stop to replace a BMW battery I had purchased at O'Reilly. They charged $35, it took about 15-min, and did NOT include the battery registration with the BMW computer. (I did that myself.)"

"***Check the gas level before leaving.** Used uhaul.com, booked a truck, picked it up within minutes, quick service. BUT the gas tank was on empty. I didn't check or realize it until after I drove far away. Probably some homeless people stole it. So essentially I had to pay $50 extra in gas. Upon return I used the digital website, took pics, and dropped in the key (but cell signal is low so it took 25 minutes or so to complete)."

"This is a copy of the complaint I wrote yesterday to the Bureau of Automotive Repair on behalf of my brother who is deaf and who relies on his vehicle for the income he earns installing video relay equipment for other deaf people in the Inland Empire. As of this afternoon, 11/18/20, he still doesn't have his car back. Judge for yourself if you can trust this establishment. I took my car in for repair on September 30, 2020. They told me in would be fixed by October 2. It was not fixed. I paid to rent a car for a week. My car was still not fixed. They finally gave my car back on October 8. I paid $2800 for the repair, but it was still not fixed correctly. It was leaking fluids and wouldn't shift gears without jamming. The Pit shop came and towed it to their shop again on October 10. They said it would be one week to fix it. I paid again to rent a car. They kept telling me it was almost done, but then it wasn't done when I tried to pick it up. I kept paying to rent cars. They finally gave it to me again on October 30. It was still not fixed! It was jerking and not shifting correctly and still leaking fluids. I tried to use it for work, because I needed to work, but it was no good. On November 1 they finally towed it back to the Pit Shop AGAIN. They told me again one week to fix it. It was not ready in one week. Then they told me two days. It still wasn't ready. Today they told me the transmission was cracked, that they just got the part today, and that it will be ready in two days. If they do return my car on Wednesday, that will be seven weeks since this ordeal began. This is just terrible. My sister asked for my money back today, and they refused."

"This place is great for oil changes, spark plugs, brakes, shocks and basic car repairs, unfortunately if you need real work done to your car you need to take somewhere else because the mechanics there are not ASE certified so basically they could be guessing the real symptoms of your vehicle, also the level of customer service is not good."