Pep Boys

"They gave me an appointment time. I was there early and they told me that the man who did what I needed wouldn't be in till an hour AFTER my appointment time AND there were two other people before me so I would have to leave my car. Instead, I just chose to leave. I won't go back."

"Went in for oil change got called with many “red flags,” on my vehicle from nails in tires to suspension to alignment problems. Declined these services, then when picking up my car the employee said I don’t know anything about cars. Whether or not there are more “red flags,” regarding my vehicle, the customer service was terrible and I left feeling defeated. They refused to rotate my tires even though stated oil change came with that. They also refused to specifically state what I need repaired regarding my suspension and other “red flags.” They said they would have to do a full diagnostic test for a fee even tho oil change is supposed to come with a “complimentary vehicle inspection.” Why offer that if you are then going to say if you want to know exactly what is wrong with your car we’ll have to do a “full diagnostic?” Never had this poor of a pep boys experience. I will be making the commute to cathedral city pep boys in the future which seem to be much more trustworthy than this Redlands location."

"I had an appt set already and was greeted shortly after entering. They got my info, checked my mileage, and we were off to the races. I got a full synthetic oil change, free tire rotation, and in a very good time, I wasn't in a rush so didn't catch the time. The price was comparable, service was prompt and courteous and that was my time."

"Javier was great. He was genuinely polite, felt like a real person, not a salesman, no "customer service voice". It was Friday at 10 am and a diagnostic and replacement of mass air flow sensor only took about 4.5 hrs. Pretty great, would definitely go again! I was able to go walk down to the shopping center, shopped and ate lunch."

"Pretty good service; the guys were friendly. I liked the text to track the status of the car (although I’m not sure if they really used it) and the electronic update of the free evaluation. It was confusing which coupons I could use and which I couldn’t because what I was told on the phone and what the guy said was possible in person weren’t the same thing, but they tried and I did have a lot done, after all. The work done was done well, I just wish that I hadn’t had to call so often to check on things—it would have been nice to have been updated/if they had been proactive about it."