Service King Collision Mallory Station (Now Crash Champions) 340 Mallory Station Road, Franklin, TN 37067

"I wouldn’t even leave 1 star if I didn’t have to. This is the most unprofessional place, they just need to close their doors. Got an estimate back in Dec. Receptionist was confused and couldn’t find my appt at first. Finally got an estimate weeks later booked the appt. And 2 days before they call to reschedule for another month out, Jan. The girl on phone assured me they would not reschedule me again and booked another month later for Feb then just today 4 days out from appt calls to cancel. When I told her they needed to close their doors they obviously can’t do business and thanks for nothing she hung up on me!! Terrible place with many other bad reviews."

"Insurance company recommended. Got the estimate and set up an appointment to drop the vehicle. We did a arrive early and the receptionist made it very clear that we had made her day MUCH HARDER. Keep in mind we were like 15 minutes early by the the time we were next in line. If I had not had to wait 3 weeks to get the appointment I would have walked out and went to another body shop. The lady was rude to the other 2 people dropping off their vehicles."

"Unprofessional and lacking diligence and customer satisfaction. Long story short, when repairing rear hatch, they broke rear camera, eventually replaced with a used, broken, camera and said that’s all they can do. Wires exposed and not properly installed. Had to get a new camera installed they wouldn’t pay for it. Didn’t put my car back the way I found it, with cords hanging and misplaced. I get things happen. It was more of their lack of wanting to find a solution, wanting to brush me off and not wanting to deal with it. Felt like a burden b/c of having to go back 4 times."

"Summary: Poor communication, it took over a month for them to tell me my car was totaled, all the while saying it was all good. When I dropped my car off here after a fender bender (my insurance, USAA, recommended this shop), I was told verbatim, "we're going to give you an estimated completion date that's way in the future, don't worry and call me all angry about it taking a month. We'll for sure get it done before then, and if we get too backed up we've got other locations that we can move your car to." I was then given a completion date of August 4th (I dropped my car off on June 30th). I was given an estimate at this time of $3,800 and 10 business days to fix my car. Throughout the following weeks, I called the shop multiple times. All I was told was "we're working on it," "a technician has been assigned," or "they've taken it apart". I even got a text on July 31st (4 days before it was supposed to be complete) that said "We're nearing completion! We'll call you if there are any delays." On August 1st at 4:30p.m., I then received an updated estimate that it would cost $8,000 to fix my car. I called the shop immediately but was not able to get ahold of anyone before they closed. The next day, they did not call me the whole day. On August 3rd, I called to ask about the status of my car, where they admitted it would not be done anytime soon, and they were now waiting on my insurance since it's a near total loss. This was an extremely frustrating process. I understand that all body shops are understaffed and very busy these days. I would not have had a problem with this place except for that I felt incredibly in the dark, and even borderline deceived by the limited communication I did receive. Now I know I'm by no means an expert on this sort of work, but what it looks like to me is that this place did zero work on my car until a few days before it was supposed to be complete. Extremely dissatisfied with this experience. Everyone I talked to in person at the office was cool, though. But overall very dissatisfied."

"I took my car to the Columbia location that is now closed awhile back. Everything seemed fine other than being without my car for a long time. Maybe I just ignored it or not wanting to be without my car for over a week again. But there is a large crack in the paint job that shows that base black coating. There are air bubbles and warping in the paint. below the whole back window it's clearly flaking up. Not to mention the color mismatching.. So I found my information through an email where I took the car. It was hit by a company truck backing up while it was parked at work. The only place the insurance approved was service king in Columbia. Well since that place is shut down I called Franklin locations. They both refused to help with the car for warranty service. since they said they would not have the records of what was done. The pictures don't even show the bad details well."