Service - Darrell Waltrip Honda

"I just recently took my car in for service at Darrell Waltrip Honda service. I have always been treated with a high level of respect and care. I am disabled and the people that work there are extremely sensitive and kind to make sure I get in and out safely. That means I can continue to do my own errands and I’m so grateful. I have worked with Jordan each time I have been there and I can’t say enough about how good he is to work with. I actually look forward to seeing him at my annual service visit. Thank you to all."

"It is extremely unfortunate when you are quoted a price over the phone that differs from that of the price charged upon arrival. The quoted price (and reviews) were the primary reason I brought my car to this location for service. When I arrived I was given a price that was over $100 more than quoted. I’m a very “straight to the point” kind of guy. I don’t like beating around the bush, so I just appreciate a business that is willing to honor prices that are quoted. I would highly suggest that you have a conversation with your schedulers if you anticipate the price point to be different once your customers arrive for service."

"I’ve been taking my car to Darrell Waltrip for service for a couple of years now and have always had a very good experience. Most recently I worked with Joey Reynolds and this time was no exception. I really appreciate when an advisor is honest about the services you actually need and when you need them. I’ve been twice now where I scheduled a service and was told that I didn’t need it yet or that it wouldn’t be helpful. Honesty will gain my loyalty and my consideration when buying a car in the future."

"I had a great service guy, Sam! I would have rated more stars... but apparently they don't run the cars through the wash FOR you any more. It's a do-it-yourself kinda deal. There's supposed to be someone there to assist you..... however... the pictures are from inside my truck and no-one there to respond when the whole carwash got me stuck! I had to call the dealership to get help... just hoping there would be no damage to the bodywork. Yeah. Bad idea, needs rethinking!"

"Picked up a screw in a tire over the weekend and was able to get it fixed quickly at the dealership. The waiting area has been updated and looks great. Nice big screens, comfy chairs, and plenty of charging ports everywhere. They even have a business center for setting up lap tops. The staff are very up front about pricing and will let you know if the wait will be long because they are busy. Good service and good experience again. I will continue to come back."