AutoZone Auto Parts,

933 Columbia Avenue, Franklin, TN 37064

"Just wonder who teaches priorities at this store. Standing in line waiting to check out gal buys headlight bulbs and instead of checking me out before going outside to install them says someone else will take care of you and the manager walks out the door. Stood and waited and waited while the commercial sales guy chatted about what he did last weekend finally someone else walks back in the door from installing a battery and takes my money. This store is a joke. My advice is go to a real parts store or anywhere that they make the customer waiting a priority - If they want to install all kinds of products they should become a pep boys."

"I recently went in for new windshield wipers. They were so helpful and also put the new ones on for me. I truly appreciate fantastic service and definitely received it there."

"Every time I come here for something the staff is so friendly and professional. It’s always been really quick service, too."

"Battery purchased here April of 2022, but went bad 1.5 years later. Autozone honored the 3 year guarantee and replaced it quickly. Despite the busy-ness of the store when I walked in and the less-than-ideal weather, associate Patrick was very helpful in replacing the battery and also found a problem with the negative terminal that needed to be addressed. Excellent experience today at AutoZone Franklin! Thanks!!"

"It's so rare today to get quality customer service, let alone have someone go above and beyond for you. Taylor Homesley and the Auto Zone team will save you money and countless hours of frustration! I had two cars both with dying car batteries. Drove the first vehicle there, and Taylor installed the battery quickly (it would have taken me an hour with my meager tools and rusted-out bolts). Then I drove the second vehicle back, and Taylor spent extra time with me to deal with corroded terminals, rusted-out connectors, and the weird plastic snappers on the Honda Pilot to replace the battery. After that, he cleaned off the battery and connection ports to ensure dust or debris obstructed the connection - I love it when people take pride in their work and products. The only downside is that you might have to wait a few more minutes at this Auto Zone because a customer like me got there ahead of you and needed some extra help and attention. But even then, I watched Taylor greet each customer and say, "Thank you for your patience; I will be with you shortly." Taylor got a customer for life today."